Assistant Director of Security and Loss Prevention

AccorHotel•New York, NY

4d•$97,000 - $100,000

About The Position

The Assistant Director of Security and Loss Prevention will report to the Director of Security and Loss Prevention. This role is responsible for assisting with the training and development of Security & Safety Programs throughout the hotel. The position requires a thorough understanding of all relevant Federal, State, and Local laws. Flexibility with scheduling is necessary, including evenings and late nights. The Assistant Director will manage the security team's daily operational needs, including scheduling, payroll, lost and found, coaching, development, disciplinary actions, recruitment, attending operations meetings, and facilitating training sessions. A key aspect of this role is to create a positive, team-oriented work environment through open communication, empathy, and support. The Assistant Director will also complete regular quality assurance inspections, ensure departmental schedules align with service commitments and business needs, investigate claims efficiently, and resolve guest complaints and handle emergency situations. Building strong relationships, conducting monthly communication meetings, ensuring adherence to grooming standards, and conducting daily shift briefings are also core responsibilities. The role requires adherence to all Occupational Health and Safety regulations and assistance with financial tasks such as ordering, month-end processes, forecasting, and budgeting. Other duties as assigned.

Requirements

3-5 years Management Experience
New York State Security Guard Certification required
Valid C.P.R. certification required
Proficient in Microsoft Office
Labor relations knowledge
Excellent communication skills
Strong Investigative Skills

Nice To Haves

Experience in the luxury sector of the New York market is an asset
Fire Safety Director License an asset

Responsibilities

Consistently offers professional, engaging, and friendly service
Assisting with the training and development of Security & Safety Programs throughout the hotel
Knowing and having a thorough understanding of all relevant Federal, State and Local laws
Managing security team's daily operational needs (scheduling, payroll, lost and found, coaching, development, disciplinary, recruitment, attending operations meetings, facilitating training sessions)
Creating a positive, team-oriented work environment through open communication, empathy, and support
Completing regular quality assurance inspections and coaching accordingly
Ensuring departmental schedules reflect service commitments, colleague needs and business-productivity commitments
Investigating claims efficiently and responsibly
Resolving Guest complaints and handling emergency situations
Building strong relationships
Conducting monthly communication meetings with all colleagues
Ensuring that colleague's appearance is always reflective of grooming standards
Conducting daily shift briefings ensuring that colleagues are well informed and prepared to deliver outstanding service
Following all Occupational Health and Safety regulations
Assisting with financial tasks including ordering, month-end, forecast and budget
Other duties as assigned