Assistant Director of Rooms
About The Position
Sensei Lāna’i, A Four Seasons Resort, is looking for an Assistant Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. The Assistant Director of Rooms leads the overall Rooms division, including Front Office, Guest Experience, and Housekeeping, ensuring a seamless, personalized guest experience before, during, and after each stay. This role upholds luxury service standards, drives operational excellence, and fosters a culture of engagement and exceptional hospitality to support the resort’s success and reputation all while working closely in partnership with Sensei.
Requirements
- Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
- Holidays and weekends availability is required.
- Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
- Extensive knowledge of Rooms Division operations with expertise in Housekeeping, Front Desk, and Guest Services.
Nice To Haves
- Wellness experience is preferred, but not required.
Responsibilities
- Provide strategic leadership across the Rooms Division, including hiring, training, performance management, and long-term planning to drive operational excellence and profitability
- Oversee financial performance through budgeting, labor management, cost control, inventory, and forecasting to maximize efficiency and profitability
- Ensure consistent adherence to service standards, conducting inspections and implementing action plans based on quality audits and guest feedback (e.g., Forbes, LQA, employee surveys)
- Foster employee engagement through hands-on leadership, promoting a positive, inclusive culture and strong relationships with team members and the community
- Collaborate cross-functionally to oversee arrivals, departures, VIP guests, and group operations
- Maintain a visible presence with guests, handling escalated concerns, driving service recovery, and fostering loyalty through proactive engagement
Benefits
- Salary Range: $110k - 125k
- 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
