Assistant Director of Rooms

Montage International•Peapack-Gladstone, NJ

2d•$93,089 - $116,361•Onsite

About The Position

The Assistant Director of Rooms is responsible for leading and managing the day-to-day operations for guest reception, guest services, concierge, security and housekeeping. This includes profitable financial management and proactive strategic team guidance. Reporting to the Hotel General Manager, this role continually contributes to the organization as an active business partner that supports the company's goals, objectives, mission, and values.

Requirements

Three to five years of hotel management experience
Bachelor’s Degree required
Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

Nice To Haves

Luxury hotel experience strongly preferred
Knowledge and experience in the following systems: OPERA, Workday, BIRCHSTREET & HOTSOS.

Responsibilities

Drive and manage the Rooms division associate engagement, labor productivity, payroll accuracy, counseling and quarterly department meetings
Lead and support all areas in exceeding their financial and operational goals
Create and implement profit and flow-through enhancing strategies and programs
Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
Partner with People & Culture to develop and implement strategies and programs that attract and retain talent
Foster and grow associate professional development through training, coaching, feedback and succession planning
Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
Engage frequently with guests to proactively resolve guest experience opportunities
Maintain constant communication with management and team members to ensure guest service standards are consistently achieved
Regularly move throughout the departments to be present and visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service and hotel cleanliness.
Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
Review, identify and strategically implement initiatives to improve profitability measures of the Rooms division while supporting overall hotel operations
Monitor consumption while ensuring operational pars and back stock levels are maintained by calculating quarterly OSE inventory
Review daily revenues and labor reports and compare to monthly forecast/budgets.
Spearhead the division’s long-term vision and direction, including improvements and projects.
Lead by example; support the department operation and provide direct service to guests as needed
Support the hotel's life-safety systems and be prepared at all times for emergency situations. Ensure all Company standards and procedures are met on a daily basis.