Assistant Director of Retail

Johns Hopkins Medicine • Baltimore, MD

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About The Position

You were meant for Hopkins. Johns Hopkins Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. As a member of Johns Hopkins Medicine, Johns Hopkins Hospital is a 1,166-bed teaching hospital that has been serving the community for more than 125 years. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You? Career growth and development Diverse and collaborative working environment Paid Time Off Affordable and comprehensive benefits package Summary: The Assistant Director of Retail p lans, administers and directs all activities related to food services retail operations. Drive customer satisfaction. Develop and manage an electronic menu system. Establish and maintain effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees. Demonstrates a thorough knowledge of effective merchandizing, quality assessment of market-place conditions, customer expectations and product selection to maximize customer satisfaction.

Requirements

• BS in Food Services Management or related field
• 5-8 years previous management experience in large-scale/high volume food service operation required
• Has a thorough knowledge of quantity of food production
• Strong business acumen; strong critical thinking and problem-solving skills.
• Strong customer service skills

Nice To Haves

• Multi-retail oversight experience preferred
• Franchise experience preferred
• Serv-Safe Certification preferred

Responsibilities

• Responsible for multiple retail site locations.
• Enforces quality control standards for patient food items including temperature, food handling, quality, taste and presentation.
• Develops and schedules assignments.
• Responsible for supervision of retail managers, catering managers and cash supervisor.
• Full working knowledge of cash handling procedures.
• Monitors employee performance.
• Responsible for recruitment and hiring.
• In consultation with the Assistant Director of Culinary, develops thematic menus for special customers and catering.
• Responsible for regulatory adherence.

Benefits

• Full medical, dental, and vision plans
• Retirement plans
• Paid time off (PTO)
• Tuition reimbursement for you and your dependents
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager