Assistant Director of Residential Services

Mountain Shadows Suppor • Escondido, CA

5d • $84,000 - $85,000

About The Position

The Assistant Director of Residential Services provides leadership and operational support to the Director of Residential Services in the oversight of residential programs. This role assists in ensuring the consistent delivery of high quality, person centered services, regulatory compliance, and strong program performance. Working collaboratively with residential leadership, this position supports staff leadership, quality initiatives, program operations, and the implementation of agency priorities, while providing leadership presence and continuity across residential services. This position supports residential programs across San Diego and Riverside County and acts on behalf of the Director of Residential Services in their absence.

Requirements

• Experience working with or supporting compliance with regulatory frameworks applicable to residential or community based services within health, behavioral health, or human services settings.
• Experience working with individuals who exhibit complex behavioral needs.
• Strong understanding of abuse, neglect, exploitation, and serious incident response in I/DD, residential, and community service settings.
• Strong communication and interpersonal skills, with the ability to interact professionally and effectively with individuals served, staff, leadership, regulators, and legal counsel.
• Proficiency with electronic documentation systems (THERAP preferred) and Microsoft Office.
• Bachelor’s degree in Human Services, Social Work, Psychology, or a related field required.
• Minimum of 3 (three) years of experience in investigations, compliance, quality assurance, risk management, or operations within human services, IDD services, behavioral health, or a similarly regulated environment.
• Minimum of three (3) years of leadership or management experience.
• Completion of a recognized investigations certification or formal investigation training program (e.g., workplace/internal investigations) required within six (6) months of hire if not already completed.
• Ongoing professional development in investigative best practices required.

Nice To Haves

• Experience with ICF, HCBS, or similar licensed residential service models preferred but not required.
• Experience with behavior support plan development and monitoring preferred.

Responsibilities

• Provide leadership support to the Director of Residential Services in the oversight of residential program operations to ensure high quality, person centered services and regulatory compliance.
• Support consistent implementation of policies, procedures, and operational standards across residential programs.
• Assist with monitoring program performance, identifying operational risks, and implementing corrective actions as needed.
• Provide leadership coverage and operational continuity across residential services, including acting in designated leadership roles as needed.
• Serve as the lead coordinator for investigations related to allegations of abuse, neglect, exploitation, other serious incidents, and employee incidents within residential programs.
• Conduct or oversee neutral, fact based investigations, ensuring timely initiation, documentation, and completion in accordance with regulatory and organizational requirements.
• Prepare and issue investigative findings and develop recommendations for corrective and disciplinary actions, in partnership with Human Resources and senior leadership.
• Ensure appropriate follow up actions, documentation, and reporting requirements are completed and communicated to relevant stakeholders.
• Provide leadership, guidance, and training to residential management staff.
• Support onboarding and training of new residential leadership staff, with a focus on operational standards, compliance expectations, and effective supervision.
• Assist in addressing performance concerns through coaching, corrective action, and leadership support.
• Promote a culture of accountability, professionalism, and continuous improvement within the residential services team.
• Support quality assurance compliance initiatives and quality improvement efforts.
• Assist with the development, implementation, and monitoring of corrective action plans related to program operations and investigations.
• Ensure residential programs maintain compliance with applicable state regulations, licensing requirements, and organizational policies.
• Lead and/or support residential program projects and initiatives that improve operational effectiveness, service quality, and support the development and expansion of residential services.
• Assist with resident placement support, transitions, and coordination as needed.
• Support marketing, outreach, and program development efforts for residential services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level