Assistant Director of Property Operations

Oakland Housing Authority • Oakland, CA

37d • Hybrid

About The Position

Under the general direction of the Director of Property Operations, this role plans, organizes, and manages all operations of an assigned portfolio, with an emphasis on property management, preserving assets, program compliance, and maintenance functions of assigned Authority-owned and/or managed rental housing, facilities, and other real property. In the absence of the Director of Property Operations, the Assistant Director of Property Operations may assume the Director's responsibilities.

Requirements

• Bachelor's Degree in finance, public or business administration, or closely related field.
• Seven years’ progressively responsible experience in residential property management and multi-family housing portfolio management.
• Possess valid California Class C Driver's License.
• Possess Public Housing Manager (PHM), Certified Property Manager (CPM) or comparable professional certification.
• Knowledge of low-income conventional public housing programs.
• Knowledge of HUD regulations, policies and procedures.
• Knowledge of property management, maintenance and modernization of public housing.
• Knowledge of providing social service programs to residents.
• Knowledge of current practices related to program eligibility.
• Knowledge of human resource management.
• Knowledge of budget planning and preparation.
• Ability to supervise, train and evaluate staff to ensure a high level of work performance and productivity working in property management or public housing.
• Ability to identify, analyze, recommend options and resolve property management problems.
• Ability to effectively negotiate and administer construction contracts.
• Ability to develop and modify procedures as appropriate.
• Ability to maintain strong community contacts with the public and private sectors.
• Ability to ensure the delivery of quality customer service to residents, other clients and the public at large.
• Ability to communicate effectively both orally and in writing (or with audio and visual capacities).

Nice To Haves

• Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus.

Responsibilities

• Provides leadership and direction to staff responsible for property operations to plan work effectively and efficiently to achieve the Authority’s mission and goals.
• Plans, organizes, coordinates, and supervises the day-to-day activities of assigned Authority’s owned and/or managed rental housing, including public housing units, facilities, and other real property.
• Ensures compliance with regulatory agencies, federal, state, and local laws, including tenant rental eligibility, rental integrity, and lease requirements; troubleshoots and resolves program errors in compliance monitoring systems.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the property management department; identifies resource needs; recommends and implements policies and procedures.
• Selects, trains, motivates, and evaluates assigned personnel; works with supervisors and employees to correct deficiencies; implements discipline and termination procedures.
• Ensures appropriate staff development and training, including awareness and correct implementation of fair housing/employment laws, safety rules, and other Authority policies.
• Directs, coordinates, and reviews work plans for assigned staff; meets with staff to identify and resolve problems; assigns work activities and projects; monitors workflow; reviews and evaluates work product.
• Participates as a member of the department’s leadership team; works on cross-departmental initiatives; serves as department lead on Moving to Work (MTW) compliance; represents the Authority on various committees.
• Prepares and recommends annual operating and capital budgets; reviews financial statements and reports; provides staff support in the annual budget process; prepares budget reports and communicates budget status.
• Creates short- and long-range plans for correction of deficiencies through maintenance and capital improvements.
• Ensures properties are operated and maintained consistent with Authority and owner standards; monitors maintenance work and facilities for safety hazards; assures preventive maintenance and inspection plans are followed.
• Proposes changes to policies/procedures based on new or revised regulations affecting the Property Management Department.
• Coordinates programs and projects with other departments and outside agencies; prepares and presents staff reports and correspondence.
• Manages the administration, compliance, and reporting of vendor contracts.
• Ensures services and materials are procured according to policies and procedures and vendor invoices are paid promptly.
• Provides continuous availability and support for resident emergency maintenance needs; troubleshoots emergency situations or dispatches maintenance crews; documents and follows up on service needs.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in property management and low-income housing programs.
• Performs related duties and responsibilities as required.
• Performs the work of the Director of Property Operations in his/her absence.
• May be required to attend evening meetings, including Board of Commissioner’s meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director