Assistant Director of Ark Operations

ANSWERS IN GENESIS GROUP•Williamstown, KY

3d•Onsite

About The Position

The Assistant Director of Ark Operations serves as a strategic partner to the Director of Operations and a vital bridge across the leadership team, ensuring the seamless daily execution of the Ark Encounter. Operating alongside both the Director and department managers, this role functions as a trusted resource, tactical integrator, and collaborative sounding board. It is fundamentally about building genuine trust, cultivating alignment, and helping departments optimize their systems to create a Christ-centered, family attraction that impacts guests with life-changing experiences. The Assistant Director is an adaptive leader who excels at driving continuous improvement and team development through relationship and influence rather than direct reporting authority. This position champions a God-honoring culture, working together with managers to help them navigate operational challenges, eliminate system friction, and realize their full professional and spiritual potential. The Assistant Director position has a career path that will develop your spiritual and professional growth goals by managing a large staff in a God-honoring fashion to achieve great results by tackling challenges while having fun along the way. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Requirements

Must agree with and be able to sign our Statement of Faith.
Maintains a personal relationship with Jesus Christ.
Regularly attends a local Bible-believing church.
Passionate about delivering exceptional guest experiences
Ability to develop relationships that produce results
Strong prioritization and planning skills
Good problem-solving skills and decision-making ability
Excellence organizational skills and attention to detail
Able to react quickly to changing priorities
Leads by example, resolves conflict and fosters teamwork
Pursues opportunities for personal and collective growth
Bachelor’s degree in business, management, or related field preferred
Minimum 3-years operational leadership experience, preferably within large-scale hospitality, themed attractions, high-volume retail, or complex event logistics

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE culture environment in all work done.
Approach all tasks with a second mile mindset.
Prioritize personal integrity in all interactions and assignments.
Oversee and promote the spiritual, personal, and professional development of all team members being led.
Lead with passion, courage, trustworthiness and humility.
Actively develop and maintain a work environment that enhances the professional and spiritual growth of all team members.
Serve as a trusted advisor and peer-mentor to department managers, helping to build the alignment and buy-in necessary to execute strategic initiatives.
Partner with the Director of Operations to champion the spiritual and professional development of the team, acting as a sounding board to help managers navigate daily operational challenges.
Assist to cultivate a high-trust environment characterized by cross-departmental collaboration and staff appreciation.
Facilitate effective communication, ensuring managers and staff have the context they need, and the Director has accurate operational feedback from the team.
Work alongside department managers to continuously evaluate daily systems, tools, and workflows, helping them identify friction points and enact improvements.
Assist managers in researching process gaps and departmental needs, acting as a collaborative partner to formulate and present high-ROI recommendations to the Director of Operations.
Conduct regular operational walk-throughs and calibrations alongside, or on behalf of, the Director to ensure compliance with SOPs and service standards.
Proactively identify physical touchpoint needs (e.g., signage, guest flow, facility conditions) and coordinate with the appropriate teams to maintain a seamless guest environment.
Collaborate with managers to review personnel allocation and material logistics, helping them balance exceptional customer service with efficient labor management.
Assist in the development and monthly evaluation of departmental revenue and expense budgets.
And all other duties and responsibilities assigned by management.