Assistant Director of Operations

Eatn Park Hospitality Group•Elmira, NY

5d•Onsite

About The Position

As part of the management team, the assistant director of operations works under the direction of the general manager at a unit with $1.51-3.5M in managed volume to plan, organize, direct, and lead a specific area or cost center within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staff training and development; follows all systems and established procedures. The assistant director of operations interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

Requirements

8+ years of professional experience.
6+ years in food service management.
Degree in Culinary, Hospitality Management, Business, or related field preferred.
Responsible for managing a specific area of cost center, ensuring high standards in food quality, service, and compliance with company systems and regulatory requirements.
Skilled in monitoring budgets, tracking costs, controlling waste and over production, and ensuring adherence to financial guidelines.
Experienced in coaching, training, and supervising managers and hourly team members, ensuring competence, productivity, and achievement of department goals.
Focused on creating exceptional guest and client experiences, actively seeking feedback, building rapport, and modeling Parkhurst Hospitality standards.

Responsibilities

Manage a specific area or cost center within the client location.
Ensure budget compliance, sanitation, safety, and health regulation compliance.
Oversee food preparation and service.
Conduct staff training and development.
Follow all systems and established procedures.
Interact with staff, customers, guests, and other facility department personnel.
Coach direct reports and ensure hourly team members perform competently.
Achieve department goals.
Ensure every guest and client interaction is welcoming, seamless, and exceeds expectations.
Inspire and support managers and staff in a collaborative, inclusive environment.
Take ownership of operations, including staffing, budgeting, and performance monitoring.
Drive efficiency and excellence.
Build meaningful relationships with clients, guests, and team members.
Foster trust, engagement, and a positive service culture.
Lead operational excellence, team development, and strategic initiatives within the area.