Assistant Director of Operations - Opening Team!

Level99 Entertainment • West Hartford, CT

3d • Onsite

About The Position

The Assistant Director of Operations is responsible for the overall success of the venue, cultivating a team environment that provides guests with an extraordinary hospitality experience. This role directs the management team across food & beverage, entertainment operations, event operations, and maintenance, ensuring all team members perform at a high level. The position requires a hands-on operator who will execute strategic initiatives, dive into daily details, and lead by example. The team is highly collaborative, working alongside teammates from multiple disciplines to produce optimal results.

Requirements

• Minimum 5 years of high-volume progressive growth in the entertainment, restaurant, or hospitality-focused industries.
• Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more.
• Strong guest-facing communication and service recovery skills.
• Team-first attitude and ability to successfully communicate across all levels of the organization.
• Exceptional verbal, written, and interpersonal skills.
• Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required.
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail.
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
• Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence.
• A reliable car, current driver's license.
• Ability to train on-site at our out-of-state venues.

Nice To Haves

• Bachelor’s Degree or above in a related field, or equivalent experience.
• Knowledge of a second language, particularly Spanish or Portuguese.
• Previous or current experience as a General Manager or multi-unit leader.
• Experience with new openings for hotels, restaurants, or entertainment establishments.
• Passion and capability to learn quickly in areas that are new.

Responsibilities

• Lead, direct and manage F&B, Entertainment and Event day-to-day venue operations including ensuring a guest-first experience and developing / managing all operations members (training, scheduling, compliance, standards/performance, and policies).
• Lead the operations team management and adherence to the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (e.g., scheduling, inventory, local vendor relations, hiring/firing, training, etc).
• Ensure best-in-class hospitality experience and team member satisfaction.
• Monitor and develop team member performance, particularly the operations management team, to include providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, hire and train team members, overseeing the success and development of 75+ individuals at the venue.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Provide insight and feedback of the Level99 operations playbook, while executing it as-written, ensuring standards are consistently upheld across operational swimlanes.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings to the Director for consistency and best-in-class operations.
• Other duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree