Assistant Director of Operations - Opening Team!

Level99 Entertainment • West Hartford, CT

5d • Onsite

About The Position

Level99 is a unique entertainment venue featuring over 50 life-sized mini-games, a full-service bar, and an award-winning restaurant. We are looking for an Assistant Director of Operations to join our opening team in West Hartford, CT. This role is responsible for executing strategic initiatives, managing daily operations, and leading the management team across food & beverage, entertainment, events, and maintenance. The ideal candidate will cultivate a team environment that provides guests with an extraordinary hospitality experience and ensures all team members perform at a high level. This is a collaborative role where you will work alongside teammates from multiple disciplines to achieve optimal results.

Requirements

• Minimum 5 years of high-volume progressive growth in the entertainment, restaurant, or hospitality-focused industries
• Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more
• Strong guest-facing communication and service recovery skills
• Team-first attitude and ability to successfully communicate across all levels of the organization
• Exceptional verbal, written, and interpersonal skills
• Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
• Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence
• A reliable car, current driver's license
• Ability to train on-site at our out-of-state venues

Nice To Haves

• Bachelor’s Degree or above in a related field, or equivalent experience
• Knowledge of a second language, particularly Spanish or Portuguese
• Previous or current experience as a General Manager or multi-unit leader
• Experience with new openings for hotels, restaurants, or entertainment establishments

Responsibilities

• Lead, direct and manage F&B, Entertainment and Event day-to-day venue operations including ensuring a guest-first experience and developing / managing all operations members (training, scheduling, compliance, standards/performance, and policies).
• Lead the operations team management and adherence to the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg scheduling, inventory, local vendor relations, hiring/firing, training, etc).
• Ensure best-in-class hospitality experience and team member satisfaction.
• Monitor and develop team member performance, particularly the operations management team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, hire and train team members, overseeing the success and development of 75+ individuals at the venue.
• A hands-on operator that will oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Provide insight and feedback of the Level99 operations playbook, while executing it as-written, ensuring standards are consistently upheld across operational swimlanes.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings to the Director for consistency and best-in-class operations.
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree