Assistant Director of Operations - Caprock

Aramark•Pampa, TX

36d•$100,000 - $120,000•Onsite

About The Position

Aramark Nexus is seeking an Assistant Director of Operations to help lead one of the most unique workforce hospitality communities in North America. Located near Pampa, Texas, the Caprock Workforce Community provides housing, dining, recreation, and hospitality services for a large resident workforce living and working onsite. This is not a traditional hotel, apartment community, or residential property. It is a large-scale workforce community where residents rely on exceptional hospitality, responsive service, and well-maintained accommodations every day. The Assistant Director of Operations serves as a key member of the site leadership team and is responsible for overseeing Guest Services, Housekeeping, and the overall resident experience. This leader helps ensure the community operates safely, efficiently, and with a hospitality-first mindset while delivering a clean, welcoming, and engaging environment for residents. This position requires a highly visible leader who thrives in a fast-paced environment, enjoys developing teams, and can successfully manage operations within a 24/7 residential community.

Requirements

Bachelor’s degree preferred or equivalent leadership experience.
3–5+ years of experience in hospitality, residential services, housekeeping, guest services, or community management.
Previous experience leading teams in a 24/7, high volume, or residential environment preferred.
Strong people leadership, coaching, and communication skills.
Ability to manage multiple functions and priorities in a dynamic environment.
Comfort working in a live in or community based setting where visibility and approachability are essential.
Proficiency with standard business systems and tools (scheduling, reporting, basic metrics).

Responsibilities

Lead Guest Services operations including front desk, resident support, check in/check out processes, package handling, issue resolution, and general inquiries.
Ensure consistent, professional, and friendly service delivery that reflects Aramark hospitality standards.
Oversee resident communication processes, ensuring timely, accurate, and proactive information sharing.
Act as a key escalation point for resident concerns, service recovery, and special accommodations.
Promote technology use and adoption for improved services.
Oversee Housekeeping operations for residential units, common areas, and shared spaces in alignment with established service levels.
Partner with Housekeeping leadership to ensure cleaning schedules, quality standards, and staffing plans meet community needs.
Monitor cleanliness, sanitation, and presentation of housing and common areas to maintain a safe and welcoming environment.
Ensure effective coordination with laundry and linen service vendors, inventory management, and on demand service needs.
Serve as a visible leader within the community, building strong relationships with residents and reinforcing community standards.
Support resident engagement initiatives, events, and programs in collaboration with Recreation, HR, and Operations teams.
Reinforce community standards, policies, and expectations with professionalism, fairness, and consistency.
Balance operational excellence with empathy, recognizing the unique dynamics of a workforce housing environment.
Lead sustainability initiatives within operations in line with leadership programs and resources.
Lead, coach, and develop Guest Services and Housekeeping management teams and frontline employees.
Partner closely with Facilities, Safety & Security, Recreation, Food & Beverage, and HR to ensure cohesive community operations.
Support onboarding, training, scheduling, and performance management for resident facing teams.
Participate in community walk-throughs, operational meetings, and service reviews.
Track service metrics, resident feedback, and trends to identify improvement opportunities.
Support budget oversight, labor planning, and efficient use of resources across Guest Services and Housekeeping.
Ensure compliance with Aramark standards, safety protocols, and applicable regulatory requirements.
Assist in managing emergency or after hours issues related to housing, cleanliness, or resident needs.