Assistant Director of Operations - Financial Aid (CS27-073)

Southern Illinois University Edwardsville•Edwardsville, IL

4d•Onsite

About The Position

Southern Illinois University Edwardsville (SIUE) is seeking an Assistant Director of Operations - Financial Aid to contribute to its ambitious institutional goals. SIUE is a premier metropolitan university focused on advancing social and economic mobility and shaping the future workforce. The university offers a comprehensive education with hands-on research opportunities, preparing students for success in a global marketplace and for positive community impact. SIUE is a significant employer in the Metropolitan St. Louis area, with a substantial economic impact on the region.

Requirements

Bachelor’s degree in business, communications, humanities, social sciences, or a closely related field to the position.
One (1) year (12 months) of professional experience working in student services, financial aid/loans or a closely related field within higher education or a related agency.
Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.

Nice To Haves

Knowledge of accounting procedures, fiscal controls, and financial management principles, practices, and methods.
Skill in managing time, organizing and prioritizing work assignments, and responding quickly and effectively to changing priorities and challenges.
Skill in providing effective customer service and communicating clearly and professionally, both orally and in writing.
Ability to resolve difficult or complex situations and to conceptualize, organize, analyze, and interpret data, policies, rules, and regulations.
Ability to manage, supervise, and motivate others in the effective and timely completion of assigned duties and responsibilities.
Ability to work effectively in a fast-paced and sometimes stressful environment while maintaining accuracy, professionalism, and appropriate customer service.

Responsibilities

Oversees unit reconciliation process and procedures.
Develops and implements system to reconcile financial aid disbursement and corresponding reporting requirements.
Ensures financial aid disbursements, adjustments, and account balances have been processed accurately and in accordance with state regulations.
Assist with federal, state, and institutional annual and ad hoc reporting, audits, and compliance activities.
Resolves discrepancies between financial aid cash management and disbursement records, institutional systems, and external reporting systems.
Oversees and supervises communication hub operations and assigned staff.
Provides guidance and training to communication hub staff.
Determines work assignments and reviews work product to ensure efficient and accurate customer service is provided.
Ensures staff are up-to-date on financial aid issues, processes, and procedures to better assist clients utilizing the hub.
Oversees workflow coordination.
Reviews existing operations for workflow inefficiencies.
Works with Associate Director to identify opportunities to improve efficiency, accuracy, and customer service within the communication hub and Financial Aid as a whole.
Assists junior level staff communicating with students, parents, and university departments regarding complex and unusual financial aid reconciliation or disbursement cases.