Assistant Director of Laboratory and Clinical

Mazzoni Center•Philadelphia, PA

10d

About The Position

Responsible for oversight of laboratory operations, vaccine programs, clinical supply chain, and management of the medical assistant team. Ensures standardized, compliant, and efficient workflows across sites and supports the development of clinical programs and quality improvement interventions. The role requires strong oral and written communication and effective collaboration with patients, staff, leadership, and teams across nursing, behavioral health, pharmacy, and medical provider disciplines. The position directly supervises Medical Assistants and oversees laboratory operations, vaccine services, and clinical supply systems across sites. It supports quality improvement, program development, workflow standardization, and organizational priorities. The listed duties describe the general nature of the work and are not exhaustive; employees may be directed to perform other tasks.

Requirements

A bachelor's degree in laboratory science, healthcare administration, or a related field, or extensive professional experience in a comparable laboratory or clinical operations leadership role.
Ambulatory care experience.
Experience with laboratory operations and point-of-care testing.
Experience managing vaccine programs.
Supervisory experience.
Strong organizational, communication, and problem-solving skills.
Ability to work independently and meet deadlines.
Ability to work effectively in a multidisciplinary environment.
Background checks, including Criminal Background, Child Abuse, and FBI Clearances.
Must have all necessary vaccinations and Tb clearance.

Nice To Haves

Registered Nurse strongly preferred.
Phlebotomy, lab processing, and CLIA-waived testing experience preferred.
Experience with quality improvement and regulatory compliance preferred.

Responsibilities

Directly supervise Medical Assistants and provide individual and group supervision in accordance with the CBA.
Enforce policies and procedures using coaching and corrective action as needed.
Participate in hiring, onboarding, and training; oversee scheduling and staffing in coordination with site needs.
Monitor productivity and workflow expectations and support staff development and competencies.
Oversee laboratory operations across sites, including CLIA-waived testing compliance, point-of-care testing QA/QC, laboratory policies and procedures, staff testing competency, audits, external lab vendor coordination, specimen handling, and workflow standardization.
Oversee the vaccine program, including inventory, storage, compliance, temperature monitoring, and documentation.
Oversee clinical supply systems across sites, ensure expired supplies are disposed of according to policy, and coordinate ordering of vaccines and supplies.
Support development and implementation of quality improvement workflows and clinical programs involving the Medical Assistant team, laboratory, and vaccine services.
Participate in cross-functional initiatives to improve care delivery and assist in standardizing workflows across sites.
Participate in supervision, departmental meetings, and staff meetings.
Collaborate with the Director on leadership development and organizational priorities.
Perform other tasks as assigned.