Assistant Director of Laboratory and Clinical

Mazzoni Center•Philadelphia, PA

10d

About The Position

The Assistant Director of Laboratory and Clinical is responsible for oversight of laboratory operations, vaccine programs, clinical supply chain, and management of the medical assistant team. The role ensures standardized, compliant, and efficient workflows across sites and supports the development of clinical programs and quality improvement interventions. The position requires strong oral and written communication, effective collaboration with patients, staff, leadership, and multidisciplinary colleagues across nursing, behavioral health, pharmacy, and medical provider teams. The role supervises Medical Assistants, oversees laboratory operations and point-of-care testing compliance, manages vaccine and clinical supply systems, and supports quality improvement and program development across sites. It also participates in meetings and supervision and collaborates with the Director on leadership development and organizational priorities.

Requirements

Ambulatory care experience required.
Experience with laboratory operations and point-of-care testing required.
Experience managing vaccine programs required.
Supervisory experience required.
A bachelor's degree in laboratory science, healthcare administration, or a related field, or extensive professional experience in a comparable laboratory or clinical operations leadership role, required.
Strong oral and written communication skills and the ability to communicate effectively with patients, staff, and leadership.
Strong organizational, communication, and problem-solving skills.
Ability to work independently and meet deadlines.
Ability to work effectively in a multidisciplinary environment.
Background checks are required, including Criminal Background, Child Abuse, and FBI Clearances.
Must have all necessary vaccinations and TB clearance.
Ability to sit and stand for extended periods, move around within a building and between clinical sites, and occasionally lift or carry items weighing less than 35 pounds.
Ability to communicate using written and spoken words.

Nice To Haves

Registered Nurse strongly preferred.
Phlebotomy, laboratory processing, and CLIA-waived testing experience preferred.
Experience with quality improvement and regulatory compliance preferred.

Responsibilities

Directly supervise Medical Assistants, including individual and group supervision in accordance with the CBA.
Enforce policies and procedures using coaching and corrective action as needed.
Participate in hiring, onboarding, and training.
Oversee scheduling and staffing in coordination with site needs.
Monitor productivity and workflow expectations and support staff development and competencies.
Oversee laboratory operations across sites and ensure compliance with CLIA-waived testing requirements.
Oversee QA/QC processes for point-of-care testing; develop and maintain laboratory policies and procedures; and ensure staff competency for testing performed.
Prepare for and participate in audits and coordinate with external laboratory vendors.
Ensure proper specimen handling and standardized laboratory workflows.
Oversee the vaccine program, including inventory, storage, temperature monitoring, documentation, and compliance.
Oversee clinical supply systems across sites, ensure expired supplies are disposed of according to policy, and coordinate vaccine and supply orders.
Support development and implementation of quality improvement workflows and clinical programs involving the Medical Assistant team, laboratory, and vaccine services.
Participate in cross-functional initiatives to improve care delivery and help standardize workflows across sites.
Participate in supervision, departmental meetings, and staff meetings.
Collaborate with the Director on leadership development and organizational priorities.
Perform other tasks as assigned.