Assistant Director of Housing and Programs

The Coalition for the Homeless of Central Florida•Orlando, FL

About The Position

The Assistant Director of Housing Programs & Services provides day-to-day leadership and oversight of housing and shelter program services for individuals and families experiencing homelessness. This role supports the Director of Housing & Programs in ensuring effective program operations, staff accountability, compliance, quality service delivery, and strong housing outcomes. The Assistant Director oversees assigned housing programs including shelter case management, housing access, diversion, outreach, rapid rehousing, and stabilization services, while partnering with operations leadership on shelter coordination.

Requirements

Bachelor's degree in Human Services, Social Work, Public Administration, Business Administration, or related field required
Minimum 5 years leadership experience in homeless services, housing programs, or related human services
Minimum 3 years supervisory experience
Strong knowledge of housing interventions, homeless services systems, grant compliance, and HMIS
Experience managing multiple teams and programs in a fast-paced environment
Knowledge of trauma-informed care, person-centered service delivery, and Housing Focused principles
Strong understanding of shelter services, housing programs, diversion, outreach, rapid rehousing, and housing stabilization practices
Knowledge of HMIS documentation standards, compliance monitoring, quality assurance, and audit readiness
Experience monitoring program performance, compliance trends, and service outcomes
Maintain a strong understanding of organizational processes, program operations, leadership functions, and the full continuum of agency services
Demonstrate excellent interpersonal, verbal, written, listening, and problem-solving skills within a fast-paced environment
Ability to lead with empathy, professionalism, firmness, and emotional intelligence
Strong conflict resolution, de-escalation, and crisis intervention skills
Strong organizational skills with the ability to multitask, prioritize, and meet deadlines
Ability to coach managers and frontline teams toward improved performance and accountability
Ability to exercise discretion, maintain confidentiality, and escalate significant matters appropriately
Demonstrate adaptability, emotional maturity, resilience, and the ability to remain calm and effective in high-pressure or crisis situations
Active contributor and collaborative team member
Integrity and honesty
Intellectual curiosity and commitment to continuous improvement
Discipline, organization, and strong time management
Patience and conflict resolution skills
Demonstrates and models a trauma-informed, empathetic, and nonjudgmental leadership approach, ensuring all guests are treated with dignity, respect, compassion, and professionalism while reinforcing these expectations across assigned teams
Demonstrate the ability to effectively manage multiple priorities in a fast-paced environment while balancing empathy, sound judgment, and firmness in leadership and decision-making
Exercise substantial independent judgment, strategic thinking, and timely decision-making while considering the impact on guests, staff, operations, and program outcomes
Effectively prioritize competing demands, respond with urgency when necessary, and drive measurable operational results

Responsibilities

Provide independent day-to-day leadership and oversight of assigned housing and shelter programs, including operational decision-making, staffing coordination, guest services, crisis response, and recognition of matters requiring Director review or approval
Ensure consistent implementation of agency policies, workflows, and service standards
Support program performance, housing progress, and guest-centered service delivery
Identify and address operational barriers, problem-solve effectively, and implement process improvements to support program effectiveness and service delivery
Supervise assigned program managers and leadership staff
Provide coaching, accountability, performance management, and professional development
Support recruitment, onboarding, and succession planning
Foster a culture of urgency, accountability, compassion, and excellence
Ensure compliance with agency standards, grant requirements, HMIS expectations, and applicable regulations
Monitor program documentation, quality assurance, performance metrics, and audit readiness
Identify compliance gaps and implement corrective action plans
Monitor housing placements, diversion outcomes, outreach engagement, retention, and overall program effectiveness
Analyze data trends and support continuous improvement
Prepare reports and updates for leadership review
Build and maintain effective relationships with community partners, landlords, providers, and stakeholders
Support coordination across internal departments and external systems
Support escalated guest situations, critical incidents, and emergency response efforts as needed
Collaborate with leadership regarding significant programmatic decisions, including budget recommendations, staffing actions, policy changes, high-risk guest/program matters, and guest program exit recommendations when applicable
Participate in hiring, disciplinary action, performance evaluations, promotions, corrective action, and termination recommendations for assigned staff
Direct and oversee the work of assigned managers and program staff to ensure operational effectiveness and compliance
Support budget oversight, resource allocation, staffing utilization, and operational planning for assigned programs
Serve as acting leadership representative for assigned programs in the absence of the Director when applicable