Assistant Director of Housing Operations

Wofford College•Spartanburg, SC

18h•Onsite

About The Position

Reporting to the Director of Residence Life, the Assistant Director of Housing Operations is a member of the Residence Life leadership team and is responsible for the day-to-day administration of housing operations, including housing assignments and software management. The Assistant Director will encourage a supportive and inclusive environment aligned with the values of the office and Wofford College. The Assistant Director is a 12-month, full-time position (40 hours/week). Normal office hours are 8:30am to 5pm Monday through Friday; however, hours may vary widely to include working evening and weekends, contingent on campus activities, and special events.

Requirements

Master’s degree in higher education, student affairs or related field and minimum of two years of experience working in residence life, housing, student development, or closely related fields (intern/graduate experience will be considered); OR equivalent combination of education and experience.
Experience with housing/occupancy management software (direct experience with eRezLife is highly desirable)
Demonstrated aptitude for working and communicating effectively in a professional manner
Demonstrated ability to multi-task and respond effectively in high-stress situations
Demonstrated commitment to fostering a diverse educational environment and workplace and an ability to work effectively with a diverse faculty and student populations

Nice To Haves

Effective computer proficiency and knowledge of Microsoft Office applications
Experience in an on-call rotation and/or with crisis response
Knowledge of relevant higher education applications and software (including Banner)
Demonstrated commitment to the values and goals of a residential, liberal arts college

Responsibilities

Plan and execute the annual room selection lottery each spring and the housing selection process for incoming students each summer
Manage ongoing room assignment process, including the mid-year housing application, commuting notifications, and study away form.
Serve as the primary system administrator for eRezLife software within the office, specifically managing the Assignments functions of the software
Facilitate room change requests throughout the year, including communication, timelines, and key management
Coordinate the delivery of approved housing accommodations in partnership with the Office of Accessibility Services
Manage room and building access protocols for the office, including maintaining all residential keys coordinating changes and updates with the Facilities, communicating ID access information to Campus Safety, and managing the electronic key cabinet system
Serve as the department’s primary liaison to Facilities to ensure the physical spaces and condition of the residence halls align with the educational mission of Wofford College
Serve as direct supervisor for the RLC assigned to housing operations; and assist the Director in supervision of other Residence Life Coordinators in matters relating to housing operations
Manage the summer housing program and serve as the liaison with the summer camps/conferences staff to facilitate external housing requests
Oversee break stay (early arrival/late departure) requests with designated RLC
Create and maintain an Operations calendar
Triage communication directed to the departmental email and direct to appropriate staff for follow-up
Provide excellent customer service to members of the community engaging with the Office of Residence Life through walk-ins, phone calls, and the departmental email
Craft communication regarding housing processes and policies
Execute building openings and closings throughout the year
Coordinate with the Business Office to ensure proper billing and charges
Assist in the resolution of roommate conflicts
Maintain the webpages for the Office of Residence Life
Provide trainings, information sessions, and materials to ensure transparency of policies, processes, and procedures to students, staff, and appropriate campus partners
Assist in the adjudication of residential violations as needed
Lead the Office of Residence Life in the absence of the Director and Associate Director of Residence Life
Contribute to a healthy and positive workplace by supporting campus colleagues
Serve on relevant college committees as necessary
Serve in the CLSD on-call rotation
Other duties as assigned