Assistant Director of Housing Operations

Reed College • Portland, OR

10d • Onsite

About The Position

The Assistant Director of Housing Operations works with Residence Life professionals to support on-campus students throughout the year. The role oversees day-to-day front desk services, including supervising and mentoring student workers, responding to in-person, phone, and email inquiries, maintaining procedures and documentation, coordinating with departmental staff, and supporting administrative needs. The position specializes in housing operations and helps develop and implement processes for applications, room selection, and database management. It reports to the Director of Residence Life, is within the Student Life division, and works on campus with faculty, staff, and students. This is a full-time, exempt position with typical hours of 8:30 a.m. to 5:00 p.m. and a one-hour unpaid lunch. The starting salary is $53,000–$58,000; offers depend on experience and an internal pay assessment. A resume and cover letter are required.

Requirements

• Bachelor's degree.
• Three years of experience in operations or administrative roles.
• Clear, professional, and thoughtful communication with students, families, colleagues, faculty, and campus partners.
• Ability to work with data, technology, and systems to identify trends, troubleshoot problems, and improve operations.
• Attention to detail, particularly where accuracy affects students, staff, or institutional records.
• Consideration of equity, accessibility, and inclusion when developing and implementing policies, processes, and systems.
• Ability to remain calm, organized, and solution-focused during high-volume periods, unplanned events, or emergencies.
• Ability to build collaborative relationships and work effectively with Residence Life and institutional partners.
• Ability to work independently, take ownership, and keep supervisors and colleagues appropriately informed.
• Ability to develop student workers through mentorship, accountability, delegation, and clear expectations.
• Ability to translate policies and procedures into clear guidance, training materials, documentation, and communications.

Responsibilities

• Manage housing assignments for new, returning, summer, winter, and off-campus housing.
• Manage housing management systems and ensure accurate occupancy data, audits, and reports.
• Manage residential inventory, furnishings, room changes, access control, and damage billing.
• Develop and implement communication and marketing strategies for housing operations.
• Recruit, train, and mentor student workers.
• Provide oversight and training to Area Coordinators and House Advisors on operational procedures.
• Serve as the primary departmental contact for inquiries and ensure smooth administrative operations.
• Coordinate emergency preparedness protocols, health and safety inspections, and continuity planning.
• Lead housing data analysis and policy development to support operational improvements.
• Collaborate with campus partners to implement inclusive housing practices and support underrepresented students.
• Provide timely, professional support and foster a welcoming environment for students, families, and colleagues.
• Oversee front desk services, respond to inquiries, maintain procedures and documentation, coordinate with departmental staff, and support administrative needs.

Benefits

• Comprehensive medical insurance options for employees and dependents.
• Comprehensive dental insurance options for employees and dependents.
• 403(b) retirement plan with a 10% employer contribution after one year of service.
• Educational assistance for employees and their children.
• Paid vacation.
• Paid holidays.
• Campus amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level