Assistant Director of Graduate Admissions

University of the Pacific•Stockton, CA

8d•Onsite

About The Position

The Assistant Director of Graduate Admissions plans, creates, and implements recruitment strategies designed to attract and successfully enroll prospective students for University of the Pacific’s graduate programs. They have a deep understanding of all graduate program details and can advise prospective students on admissions, curriculum, program design, support services, financial aid, program outcomes, and career pathways. In collaboration with faculty and program managers, the Assistant Director of Graduate Admissions ensures all digital events are scheduled, managed, and properly tracked in the university’s CRM for accurate data analysis and annual planning. Pacific offers full-time employees a unique opportunity to live on our beautiful campus at below-market rental rates—helping you save time and money on your commute.

Requirements

Bachelor’s Degree.
Three (3) years of Professional experience in a higher education setting, preferably in admissions, recruitment, student advising or related student services.

Nice To Haves

Master’s Degree.
Knowledge of graduate programs in business, engineering, or computer science, including admissions requirements, curriculum, and career pathways; or experience advising prospective students interested in these fields.
Experience using CRM systems and online communication tools such as Zoom and Microsoft Teams.
Excellent communication skills, both written and verbal; interpersonal relationship-building skills and excellent public speaking skills.
Knowledge of and willingness to learn and work with technology.
Demonstrated skills in data analysis; exceptional organizational skills and strong work ethics.
Excellent customer service skills with focus on exceptional follow-through.
Works effectively in a fast-paced environment, comfortable managing multiple priorities while maintaining adherence to deadlines.
Ability to work independently with minimal supervision.
Strong initiative and self-starter skills and a goal-oriented attitude.
Committed team player who feels comfortable in a collaborative work environment.
Positive attitude, proven ability to work successfully with diverse populations, and demonstrated commitment to promote and enhance diversity and inclusion.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.

Responsibilities

Creates a variety of virtual engagement opportunities for prospective students and individually advises on academic programs with a focus on customer service and applicant success.
Holds regular meetings with graduate program staff and faculty to discuss progress on enrollment goals.
Advises graduate programs on recruitment and outreach strategy and oversees execution and implementation of robust recruitment strategies to achieve student enrollment targets.
Plans and conducts digital events focused on attracting and educating prospective students.
Analyzes reports and identifies relevant trends.
Provides data and critical insight to the leadership team in understanding and using the data for recruitment, event budgeting, and strategy.
Possesses the flexibility and wherewithal to operate several databases at one time. This includes, but is not limited to, Slate, Asana, and Banner. Must be able to navigate these systems to provide a high level of customer service to the public.
In partnership with the schools, identifies potential applicant pipelines; develops relationships, and manages outreach efforts to cultivate these pipelines.
Travels to offsite locations and hosts recruitment events externally.
Assists students with application procedures to ensure a smooth transition into the program, maintaining the highest standards of customer service.
Through collaboration with graduate programs, identifies gaps in enrollment communication and takes initiative to develop and execute recruitment communication plans, as needed.
Tracks prospective students through the enrollment funnel, engaging them with the University as identified in collaboration with the graduate programs.
Identifies new tools and trending strategies for recruiting online and graduate students.
Stays current in all pertinent aspects of enrollment management and program advisement.
Responds and engages with all inquiries/applicants that come through the Graduate Info email inbox.
Works collaboratively with other Graduate Enrollment team members on shared events, calendaring, recruitment strategy, and phone/office/program coverage.
Performs other related duties as assigned.