Assistant Director of Financial Aid

University of New Haven•West Haven, CT

About The Position

The Assistant Director of Financial Aid will contribute to the Office of Financial Aid by being part of a team that provides frontline customer support and service regarding financial aid. The assistant director will also review aid files, process aid awards, and support the operation of the Financial Aid Office and the One Stop Office.

Requirements

Knowledge of Title IV financial aid regulations
Understanding and comprehension of federal tax returns
Excellent verbal and written communication skills and interpersonal skills are required
A commitment to enhancing the internal and external customer experience is required
Professional presentation and demeanor is required
Proficiency with the Microsoft suite of products including, but not limited to, Word, Excel, Outlook and Teams is necessary
Excellent organizational skills and great attention to detail with the ability to prioritize and advance multiple tasks simultaneously
Ability to work independently and take individual initiative as well as the ability to work as a collaborative team member
Ability to work early morning, evening, and/or weekend hours as needed in support of student events and initiatives

Nice To Haves

Administrative experience in higher education desired
Bachelor�s degree preferred and two to four years of experience in a Financial Aid Office preferred � equivalent experience may be considered in lieu of a degree
Experience with Banner preferred
Experience with PowerFAIDS preferred

Responsibilities

Perform needs analysis, packaging and verification of student financial aid awards and files
Process financial aid for all students studying away from UNH including study abroad, co-op programs, etc
Counsel students and families regarding aid applications, eligibility and programs
Assist with student and parent loan processing
Generate financial aid reports as needed
Present financial aid information and workshops both on and off campus to a variety of audiences
Remain informed and updated on state and federal financial aid regulations
Assist the Office of Financial Aid by providing exceptional service to students and other customers, both internal and external, in person, online, and via phone and email
Propose innovative solutions to issues identified during customer contact
Research process improvements and implement efficiencies
Promote teamwork, collaboration, and resource sharing across the Office of Financial Aid and other Enrollment Services areas

Benefits

Medical, Dental, Vision and Life Programs
On-campus Recreation and Fitness Center for employees and families
Employee Assistant Program
Tuition assistance for employees and eligible dependents
Tuition exchange opportunities
Employee Discounts on products, services and educational opportunities
Generous paid time off programs
Progressive paid holiday schedule (including holiday break between Christmas and New Year�s)
4 weeks of parental paid leave
Flexible work schedules including summer hours where applicable