Assistant Director of Endpoint Management

UVA Health•Charlottesville, VA

81d•Hybrid

About The Position

The Assistant Director of Endpoint Management is a leadership role responsible for defining, advancing, and driving adoption of endpoint management services across the University. This position serves as the service owner for enterprise endpoint management, with end-to-end accountability for strategy, delivery, adoption, and outcomes to ensure devices across Grounds are securely managed within centrally supported platforms. This role leads two key functions: The Enterprise Endpoint Platform Team, responsible for the design, engineering, and innovation of Microsoft and Apple endpoint management platforms. A team of Systems Administrators, responsible for delivering and operating endpoint management services in partnership with distributed IT organizations. A central focus of this role is institution-wide outreach and stakeholder engagement—partnering with schools, units, and IT leaders to drive adoption of managed endpoint services as a critical component of the University’s device security strategy. This role also leads the Endpoint Management Advisory Committee and associated governance processes to ensure transparency, shared decision-making, and alignment between central IT and distributed stakeholders.

Requirements

High School Diploma required.
Significant experience supporting endpoint management platforms and enterprise desktop environments
Demonstrated experience in stakeholder engagement and business relationship management
Experience leading technical teams, initiatives, or enterprise IT services
Strong knowledge of endpoint management tools such as Microsoft Endpoint Manager, Intune, Jamf, SCCM, or similar platforms
Strong interpersonal, collaboration, and communication skills
Familiarity with ITIL service management practices
Ability to build relationships across diverse stakeholder groups and decentralized organizations

Nice To Haves

Bachelor’s degree in Information Technology, Business Administration, or related field
ITIL, Jamf, Microsoft Certified: Endpoint Administrator, or related certifications
Experience working in higher education or other complex decentralized environments
Experience supporting instructional, research, or enterprise computing environments
Experience developing and executing strategic technology roadmaps and adoption initiatives
Strategic thinking with the ability to translate vision into execution
Strong leadership, organizational, and change management capabilities
Ability to influence and drive adoption across multiple stakeholder groups

Responsibilities

Define and own the vision, strategy, and roadmap for endpoint management services across the University
Maintain end-to-end accountability for service performance, adoption, and institutional value delivery
Establish endpoint management as a foundational component of the University’s cybersecurity posture
Set service direction, standards, and priorities aligned with institutional goals and stakeholder needs
Serve as the institutional authority within central IT for endpoint management standards, practices, and capabilities
Lead proactive outreach to academic, research, and administrative units to build partnerships and drive service adoption
Engage regularly with IT leaders and stakeholders across Grounds to understand needs and remove barriers to adoption
Translate institutional and departmental needs into service enhancements and platform capabilities
Lead change management strategies to increase adoption of managed endpoint services in decentralized environments
Lead the Endpoint Management Advisory Committee and governance processes
Drive institution-wide alignment toward managed endpoint platforms to reduce unmanaged device risk and improve security posture
Ensure reliable and scalable endpoint service delivery, including device provisioning, enrollment, configuration management, software deployment, patching, compliance, and lifecycle management
Partner with platform engineering teams to ensure services are modern, secure, and aligned with industry best practices
Establish and monitor KPIs, SLAs/SLOs, and user experience metrics to drive service quality and continuous improvement
Ensure endpoint services are well-documented, accessible, and effectively supported for end users and IT professionals
Provide leadership and direction to the Enterprise Endpoint Platform Team and Endpoint Systems Administration Team
Establish accountability, priorities, and alignment between engineering and operational service delivery functions
Foster a culture of collaboration, innovation, continuous improvement, and customer-focused service delivery
Promote automation, standardization, and effective tooling to improve operational scalability
Ensure endpoint management services align with institutional cybersecurity policies, regulatory requirements, and risk management practices
Partner with security teams to implement and enforce endpoint security controls and standards
Drive initiatives that improve device visibility, compliance, and institutional risk reduction
Position endpoint management as a critical control point in the University’s overall security strategy