Assistant Director of Components

American Chemical Society • Washington, DC

5d • $140,000 - $150,000 • Onsite

About The Position

The Assistant Director of Components leads the strategic development, support, and growth of ACS's Local Sections in the US, International Chapters and Student Chapter network, serving as the primary organizational liaison between headquarters and components worldwide. This role combines elements of member success management, network development, business strategy, and community building, requiring both strategic vision and operational excellence to drive component engagement, expansion, and support. The ideal candidate will develop scalable support models, create tools and resources that enable local success, use data to drive decisions and measure impact, and support a high-performing volunteer network that delivers value to our members.

Requirements

• Bachelor's degree required; MBA or advanced degree preferred
• Minimum of 8 years and 4 years of progressive management experience in one or more of the following: Customer success, account management, or client services leadership; Partner/channel/franchise network development and management; Business development or sales operations in multi-location environments; Community management or user engagement at scale; Strategic consulting or program management; Membership organizations or nonprofit management
• Demonstrated success building and scaling geographically distributed networks or teams
• Proven track record driving measurable business results and achieving strategic objectives
• Proficiency with CRM/database platforms (Salesforce, HubSpot, or similar)
• Experience with data visualization and analytics tools (Tableau, Power BI, Excel)
• Comfort with project management software and collaboration platforms
• Ability to leverage technology for automation, efficiency, and enhanced user experience
• Budget management and financial analysis capabilities

Nice To Haves

• Experience in professional services, SaaS, franchise systems, or multi-site operations
• Experience with not for profits desired but not essential
• Track record building partner enablement programs or customer success playbooks
• International business experience or managing global networks
• STEM background or experience serving technical/scientific communities desired
• Experience with community platforms, online engagement tools, or member portals

Responsibilities

• Develop and execute a comprehensive strategic plan for the component network, treating component as key stakeholders in ACS's value delivery model
• Identify and prioritize growth opportunities in underserved geographic markets, particularly internationally
• Establish KPIs, performance dashboards, and analytics to assess component health, engagement, and ROI
• Drive innovation in component programming using pilot-test-scale methodologies common in business settings
• Provide strategic guidance to governance bodies, translating business insights into actionable recommendations
• Design scalable support infrastructure including self-service resources, toolkits, training programs, and technology platforms
• Function as a strategic consultant to component leaders, advising on growth strategies, operational efficiency, and sustainability
• Develop tiered service models that optimize resource allocation based on component size, maturity, and potential
• Create data-driven playbooks and best practices that components can adapt to their local contexts
• Partner with cross-functional teams (legal, finance, technology) to ensure components have the infrastructure needed to succeed
• Lead and develop components support team, building high-performance culture
• Provide clear direction, priorities, and expectations to ensure alignment with organizational goals
• Coach, mentor, and support team members through regular check‑ins, performance reviews, and development planning
• Foster an inclusive, collaborative team environment that encourages innovation, accountability, and continuous improvement
• Model strong leadership behaviors, set standards for professionalism, communication, and service excellence
• Support management efforts by guiding the team through new processes, systems, or organizational initiatives
• Design and deliver leadership development programs that build capabilities and prepare volunteers for increasing responsibility
• Implement succession planning frameworks to ensure leadership continuity and institutional knowledge transfer
• Create recognition structures that motivate volunteer performance and celebrate achievements
• Identify high-potential leaders and create pathways for advancement within the broader ACS ecosystem
• Serve as the voice of components, advocating for their needs in strategic decisions
• Partner with marketing and communications to build components brand awareness and share success stories
• Collaborate across business units to create synergies, reduce duplication, and maximize collective impact
• Establish regular communication rhythms (town halls, newsletters, digital forums) that keep components informed and engaged

Benefits

• paid vacation leave
• paid sick leave
• paid holidays
• health insurance
• flexible spending account or health care savings account
• dental insurance
• life insurance
• vision insurance
• retirement benefits
• short- and long-term disability
• 4-week work from anywhere

What This Job Offers

• Job Type: Full-time
• Career Level: Manager