Assistant Director of Admissions Operations

Mount Holyoke College

16d • Hybrid

About The Position

Mount Holyoke College, the first of the legendary Seven Sisters, is a highly selective, gender-diverse women’s college. We are a community of 2,200 ambitious students from nearly every state and over 80 countries. Our mission is simple but profound: we believe women can—and should—make a difference in the world. To support this mission, our Office of Admission processes over 5,500 applications annually to welcome a diverse, groundbreaking class of future leaders. We are seeking an Assistant Director of Admission Operations to lead the technical and human systems that make this recruitment possible. The Assistant Director is the backbone of our operational success. You will bridge the gap between high-level recruitment strategy and the meticulous execution of data management. This role is designed for a professional who thrives on optimizing workflows, leading a team, and ensuring the absolute integrity of our applicant lifecycle.

Requirements

• Bachelor’s Degree.
• Outstanding organizational skills and the ability to manage repetitive tasks with high accuracy while maintaining a big-picture perspective.
• Creative problem-solving abilities and a drive to continuously innovate and streamline operational practices.
• Effective communication skills for interacting with diverse constituents and providing clear training/feedback to staff.

Nice To Haves

• Previous experience managing or leading a team.
• Familiarity with Technolutions Slate CRM is highly desirable.

Responsibilities

• Supervise the Admission Coordinator team. This includes leading hiring searches, designing training protocols for new staff, and managing schedules (including hybrid work arrangements) to ensure seamless coverage for events and our lobby.
• Oversee the "life cycle" of an application—from processing and integrity checks to managing deferrals, deposits, and extension requests. You will be responsible for creating and maintaining comprehensive process documentation.
• Act as a power user of our systems. You will troubleshoot application imports from third-party sources, build custom queries and reports, and ensure our data remains accurate and actionable.
• Partner directly with the Dean of Admission to support high-level recruitment travel, including material requests, expense processing, and CRM calendar management.
• Serve as a professional point of contact for students, parents, and school counselors regarding application materials and recruitment logistics.

Benefits

• 403(b) Retirement Plan (College contributes 10.5% of salary)
• Comprehensive medical, dental and vision insurance
• Flexible Spending Account (FSA)
• Disability and Leave Benefits
• Life Insurance (College paid coverage 1x salary)
• Employee Assistance Program
• Tuition Benefits (to Mount Holyoke College or others)
• Generous Paid Time Off
• Access to Kendall Sports &{"type":"object","properties":{"body":{"type":"object","properties":{"title":{"type":"string","description":"The distinct job title for the role being hired as written, but without any extra details and qualifiers like shift or location or resources, etc."},"about_the_position":{"type":"string","description":"A comprehensive and detailed job description extracted from the provided job posting. This field should include multiple paragraphs if necessary."},"responsibilities":{"type":"array","description":"A list of main responsibilities associated with the job, with each responsibility as a separate entry. If not mentioned then an empty array.","items":{"type":"string"}},"requirements":{"type":"array","description":"A list of required experience and skills for the job, with each requirement as a separate entry. 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What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level