Assistant Director of Admission Operations

Simmons University•Boston, MA

3d•Hybrid

About The Position

The Assistant Director, Graduate and Undergraduate Admission Operations, supports the accurate and efficient processing of admission applications and credentials for Simmons University’s online undergraduate program and graduate health science programs. The role manages application processing, credential matching, and data workflows across applicant and student systems, collaborating with admission and academic program teams throughout the applicant lifecycle. The position reports to the Director of Enrollment Operations. Approximately 50% of the role supports graduate health science programs, including transcript audits, GPA calculations, prerequisite reviews, and coordination of application-system updates. Approximately 30% supports applications for the online undergraduate degree-completion program, with additional support for first-year and transfer applications during peak periods. The remaining work focuses on data entry, audits, cleanup, and maintenance in the admission CRM and related systems. The incumbent also contributes to team operations, projects, annual cycle preparation, and occasional undergraduate admission events. The position works in a typical office environment and is eligible for a hybrid flexible arrangement, with three days per week on campus and some remote work. The role is benefits-eligible. The stated annual salary range is $44,100 to $71,700; actual compensation depends on factors including experience, education, and skills.

Requirements

Bachelor’s degree.
Proficiency with Google suite of office software.
Demonstrated technical comfort and hands-on experience using a higher education CRM or similar system.
Meticulous attention to accuracy when evaluating transcripts, calculating GPAs, and auditing data.
Ability to navigate and manage complex software platforms and educational technology tools.
Ability to communicate clearly and work collaboratively across diverse interdepartmental teams and external constituencies.
Commitment to inclusive excellence.

Nice To Haves

Customer service experience in admission and operations.
One to three years of admissions or operations experience, preferably at a nonprofit college or university.
A track record of successful collaboration with partner offices or business units and the ability to work independently.
Strong time-management and problem-solving skills, including the ability to adapt to new and rapidly changing situations.
Ability to work collaboratively across units with urgency, sensitivity, and responsiveness to diverse constituencies.
Experience with Slate and educational technology tools such as Zoom.

Responsibilities

Lead application processing and credential-management workflows for undergraduate online applicants.
Support processing of first-year and transfer applications during peak periods.
Work with the undergraduate online admission counseling team to resolve applicant inquiries and technical application issues, document procedures, and recommend efficiency improvements.
Support undergraduate on-campus events in collaboration with recruitment staff.
Process applications and supporting credentials for graduate health science programs, ensuring accurate credential matching and completion tracking.
Calculate cumulative and prerequisite GPAs and audit transcripts for required prerequisites.
Respond to applicant questions about admission and enrollment procedures throughout the enrollment lifecycle.
Audit enrolled students’ transcripts for completion of required prerequisites.
Partner with admission teams and academic faculty on annual updates and system configurations for Centralized Application Service (CAS) applications.
Conduct daily audits of applicant and inquiry records to maintain data integrity across the admission CRM and student management systems.
Collaborate with the Director of Enrollment Operations and Slate Administrator to analyze system processes, identify data discrepancies, and recommend improvements.
Participate in weekly Operations meetings and contribute to process improvements and operational efficiency.
Contribute to ongoing operations projects and annual cycle preparation.
Perform other duties as assigned.