Senior Director of Graduate & Professional Admission Systems & Operations

University of New England Career•Portland, ME

About The Position

The Senior Director of Graduate & Professional Admission Systems & Operations provides strategic leadership for the management and optimization of the Slate CRM instance supporting Graduate On-Campus and CPS Admissions. The role partners with admission and enrollment leaders, IT, Institutional Research, the Registrar, academic partners, and other stakeholders to align technology, data infrastructure, and processes with enrollment goals and student experience needs. It serves as the primary expert and liaison for the Graduate/CPS Slate instance and supports collaboration across institutional teams using Slate and other enrollment systems, including Banner SIS and Salesforce Education Cloud. This is a hands-on leadership role involving business analysis, process mapping, solution design, configuration, testing, implementation, troubleshooting, and ongoing optimization. The Senior Director works with the Director of Admission Systems to develop and refine CRM workflows, rules, communications, forms, portals, queries, application processes, and reporting solutions. The role evaluates systems and processes against business goals and user experience, and translates data findings into practical improvements. The Senior Director directly manages the Director of Admission Systems, providing coaching, professional development, workload planning, accountability, and strategic direction. The role jointly establishes priorities, solution designs, implementation plans, testing approaches, documentation standards, and success measures, while ensuring team members have the training, resources, and support to perform effectively.

Requirements

Bachelor’s degree in Business Administration, higher education administration, or a related field.
At least 7 years of progressive experience in enrollment operations and CRM management within higher education.
At least 3 years of supervisory or management experience leading technical or operational teams.
Demonstrated expertise with Technolutions Slate CRM.
Understanding of enrollment management strategies, student lifecycle marketing, and higher education recruitment best practices.
Experience translating business needs and user requirements into effective technology and operational solutions.
Experience managing CRM implementations, migrations, or large-scale system optimization projects.
Experience with CRM/SIS integrations, ideally Slate to Banner.
Excellent project management skills and ability to manage multiple priorities and complex initiatives.
Outstanding communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
Proven success in cross-functional collaboration and relationship building.

Nice To Haves

Experience supporting graduate, adult, online, professional, or continuing education enrollment.
Experience with Salesforce Education Cloud or another Salesforce-based environment.
Experience designing integrations and operating models across multiple CRM or enterprise platforms.

Responsibilities

Lead management and optimization of the Slate CRM instance for Graduate On-Campus and CPS Admissions, supporting recruitment, application processing, and yield strategies.
Partner with graduate colleges, CPS, Graduate Admissions, and enrollment leaders to define how the Slate instance supports aligned and distinct processes and student experience needs.
Collaborate with admission systems and operations counterparts, IT, and other teams to develop a technology and data infrastructure vision aligned with enrollment goals and the student lifecycle.
Translate business goals and user needs into requirements, policies, priorities, success measures, and an actionable systems roadmap.
Serve as a primary liaison and expert for the Graduate/CPS Slate instance, collaborating with institutional teams using Slate and other enrollment systems.
Facilitate shared learning, identify best practices, and promote resource alignment and operational efficiencies across enrollment units.
Partner with IT, Institutional Research, and other stakeholders to support data integrity and system interoperability.
Participate directly in business analysis, process mapping, solution design, configuration, testing, implementation, troubleshooting, and optimization.
Work with the Director of Admission Systems to build or refine workflows, rules, communications, forms, portals, queries, application processes, reports, and other CRM functionality.
Work with Graduate Admissions, CPS Admissions, IT, the Registrar, academic partners, and other university stakeholders to implement secure, scalable, and sustainable system solutions.
Evaluate processes and systems regularly to assess whether they meet business and enrollment goals and deliver intended student and employee experiences.
Translate complex data findings into actionable insights for process and system optimization.
Directly manage the Director of Admission Systems, including coaching, professional development, workload planning, accountability, and strategic direction.
Jointly establish priorities, solution designs, implementation plans, testing approaches, documentation standards, and measures of success.
Ensure team members have the training, resources, and support needed to succeed.