Assistant Director, MBA Enrollment Management Operations

Rice University•Houston, TX

1d•Onsite

About The Position

Rice Business is a globally recognized, top-ranked graduate business school distinguished by its rigorous academic standards and a full portfolio of MBA programs, including Full-Time, Professional (Weekend and Evening), Hybrid, Executive, and Online modalities. Reporting directly to the Assistant Dean of Recruiting and Admissions, the Assistant Director of MBA Enrollment Management Operations will support the daily management of the admissions system, including the current CRM system (SLATE) and various related platforms that guide the application journey for prospective students across all program formats. Joining the newly formed Operations team within the RAO area, the Assistant Director of MBA Enrollment Management Operations works in collaboration with Rice Business operational stakeholders, including Academic Program and Student Experience, Marketing, and Alumni Relations, but most consistently with the CRM lead. This position will also supervise the student MBA Admissions Ambassadors and will manage the Rice Business application interview process from an operations perspective across all programs. The position will provide technical expertise to ensure the effective use of technology, systems, workflows, and data throughout the admissions lifecycle, supporting the strategic priorities set by the Assistant Dean and CRM lead in service of meeting/exceeding enrollment targets. The Assistant Director is critical to the applicant assessment journey and provides operational best practices. This position will serve as an SME for operations in coordination with our CRM lead.

Requirements

Bachelor’s Degree
Two or more (2+) years of professional higher education/systems management/operations experience
In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis.
Strong knowledge of enrollment management systems operations
Excellent interpersonal, verbal, and written communication skills
Excellent planning and organizational skills
Demonstrated creativity, problem-solving, critical analysis, initiative, judgment, and decision-making skills
Ability to accomplish goals working through formal and informal channels with diplomacy and tact
Ability to manage priorities and handle numerous time-sensitive projects with conflicting and varied deadlines

Nice To Haves

Experience working in enrollment management
Experience working in application management operations
Experience working in graduate management environments
Experience working with Slate or a comparable CRM system
Experience supervising student volunteers

Responsibilities

Subject Matter Expert (SME) for the application management workflows for prospective students driving applications from submission to final review.
Supervise Full-Time and Working Professional student ambassadors who facilitate community assessments for prospective students.
Manage the prospective student interview process, ensuring interview options are made available to prospective students and coordinating all essential communication to applicants in collaboration with Assistant Directors.
Ownership of the incomplete application process coordination and communication, driving applications to completion throughout the entire application cycle.
Support the creation and refreshing of all CRM forms associated with the application review process.
Primary point of contact for all integrated external systems, ensuring downloads of external application requirements are properly linked to the application file for each prospective student.
Support the management of term-limited Application Readers as they assess applicants for completion and review candidates for initial reads of application packages.
Offers operational support during the evaluation of candidates during Admissions committee meetings.
Supports the data, query, and report requests made internally to ensure proper engagement with candidates during the application process.
Offers operational support to strategic partners during the annual review of application updates.
Offers support to the internal annual review of application workflows, particularly annual application updates.
Performs all duties as assigned.
Maintains relationships with other departments in Rice Business and across campus.
Recommends improvements as needed and based on findings.
Produces creatively designed reports throughout the recruiting cycle on an as-needed basis, working in close collaboration with the CRM lead.
Offers ad hoc support to the Assistant Directors of Recruiting with events and communication needs.
Commit to continuous learning related to graduate management education trends and competitive market landscapes to leverage this knowledge to ensure Rice Business’s firm position within the market.
Act as a proactive guardian of the Rice Business brand. This involves identifying potential misalignments with overall brand strategy and possessing the initiative to propose and implement strategic solutions to maintain brand integrity.