Assistant Director IT Product Management and User Experience

Community Care of North Carolina Inc•Garner, NC

2d•Remote

About The Position

The CPESN Assistant Director – IT Product Management and User Experience is responsible for the user interface and user experience of CPESN IT products and offerings with CPESN participant pharmacy workforce members, as well as CPESN workforce members, both with CPESN USA, as well as affiliated staff of Local CPESN Networks. Experiences within the scope include portals, educational sites, welcome and onboarding systems, account management, and other workforce experiences as assigned. This position will supervise product managers, creative directors, customer success leads, and digital visualization staff.

Requirements

10+ years of experience with graphic design, user interface and human factors experience
10+ years of experience with marketing (digital and hard copy) campaigns
5+ years of experience with project management and digital and/or software release experience
5+ years of communications (external) experience
Expertise in design tools such as Figma, Adobe Creative Suite, and other modern creative platforms
Bachelor’s degree required in a field of study that includes graphical layout and design and human factors for digital user experience optimization
Leadership in requirements gathering, translation to technical requirements and release schedule orchestrations
Project management and cross-matrixed implementation(s) experience
Willing to contribute and work as a team
Initiative, analytical thinking, and communication skills
Maintain a working understanding of CCNC privacy and security policies
Maintain a working understanding of CPESN Data Sources
Enthusiastic approach and learning mindset
Proactive communication and tactful honesty
Accepting and providing constructive feedback
Organization and team management
Thorough attention to detail

Nice To Haves

Master’s or terminal degree preferred

Responsibilities

Lead CPESN USA’s information technology and analytics user experience strategy, efforts and deployments
Lead feature prioritization and implementation for multiple CPESN USA applications, including: MyCPESN, CPESN Program Gateway, CPESN BI, MyNCPA, NCPA Program Gateway, NCPA BI.
Lead Product Management of key CPESN USA provided applications and efforts including; MyCPESN, CPESN Program Gateway, CPESN BI, MyNCPA, NCPA Program Gateway, NCPA BI.
Envisioning, developing and maintaining user interface requirements from CPESN participating pharmacy workforce members with more than 5 thousand CPESN USA application users, with potential external clients maintaining a 10—15 thousand user base.
Developing and maintaining user interface requirements from CPESN USA workforce members
Working with CPESN Information Technology and Analytics division and assigned product managers to translate human factors and functional requirements into technical requirements
Managing development, maintenance and life cycle of CPESN-supported User Interfaces, including: MyCPESN, CPESN Toolshed, CPESN BI, MyNCPA, and NCPA BI
Other user interfaces and software applications and software utilities as developed and assigned
Developing and maintaining a deep knowledge of CPESN’s customer relationship management software, back-end data structures and application programming interfaces to interact with applications, portals and user interfaces
Assisting with the management of contact lists and communication output management
Assisting with human factors, navigation and updates to www.cpesn.com as directed by the Assistant Director for Communications and Marketing
Supervise staff who are responsible for: Managing customer feedback through the collection, rating, and prioritizing customer needs and wants (both internal and external)
Collaboration cross-functionally with CPESN Information Technology and Analytics division
Translation of human factors and functional requirements into technical requirements
Manage roadmap, development, and maintenance for CPESN digital products
Be directly responsible for creation of product design systems and the development and maintenance of product design systems, templates, and asset libraries and assist with marketing management on new user acquisition and engagement