Assistant Director for Training

The University of Texas at Austin • Austin, TX

23d • Onsite

About The Position

To manage training, quality assurance, and process improvement programs in Custodial Services. Custodial Services is a large department with 449 members working day, evening and weekend shifts. Occasional travel will be required.

Requirements

• Bachelor's Degree.
• Relevant supervisory experience.
• Experience training frontline employees.
• Proficient in Microsoft Office, including Outlook, Teams, Excel, Word and PowerPoint.
• Demonstrated excellent verbal and written communication skills.
• Work effectively in teams and as an individual contributor.
• Demonstrated ability to work collaboratively.
• Professional demeanor.
• Must have a valid driver's license and an acceptable driving record.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Bachelor's Degree in related field.
• More than five years supervisory experience in a large facilities or production organization.
• Management of a training organization composed of multiple trainers.
• Professional certification in training or training management.
• Experience in the OS1 Cleaning Program and familiar with work loading and process compliance.
• Project management proficiency.
• Quality assurance experience.
• Demonstrated experience in training workforce.
• Proficiency in multiple languages such as English, Spanish, ASL, French, Swahili, Kinyarwanda, Portuguese and Vietnamese.

Responsibilities

• Organize and direct subordinate staff.
• Develop and communicate performance metrics.
• Attend meetings, internal and external to the university.
• Plan, coordinate, and evaluate training and be willing to teach a group of employees.
• Assess training needs, develop, write, review, present and document various trainings, communications, and staff development programs for staff.
• Will occasionally be required to work varying shifts: day, evening, weekends and in excess of eight hours on occasion.
• Plan, coordinate, and direct quality assurance program designed to ensure cleaning services are consistent with established standards.
• Interpret quality assurance philosophy to key personnel.
• Develop new approaches to solve problems identified during quality assurance activities.
• Keep management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve.
• Gather information to evaluate current work processes in order to determine the flow of work, time requirements, costs, and duration.
• Develop strategies and programs that improve the productivity and efficiency of department work processes.
• Aid employee teams in building cohesiveness and improving the overall results of the respective teams' tasks.
• Ensure maintenance of training records for the department.
• Edit and publish information such as (but not limited to) presentations, training schedules, trainer and classroom utilization, newsletters, handouts, reports, and operating procedures as required.
• Coordinate training with other University of Texas organizations and departments.
• Train instructors, inspectors, analysts, and supervisory staff in areas such as New Employee Orientation, on-the-job training, cleaning process issues, Custodial Services policies and practices, etc.
• Coordinate the department's training related travel.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation (8 hours/month)
• Paid holidays (10+/year)
• Sick time (8 hours/month)
• Longevity pay
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level