Assistant Director for Housing

Blue Mountain Action Council•Walla Walla, WA

7d•Hybrid

About The Position

The Assistant Director for Housing Services supports the overall leadership, compliance, and operational success of BMAC’s Housing Services Department. This position directly supervises the property management team and serves as a key resource for regulatory compliance, reporting, and quality assurance across all BMAC‑managed housing sites. The Assistant Director acts as second‑in‑command to the Senior Director of Housing & Operations—providing strategic support, operational coverage, and decision‑making authority when the Senior Director is unavailable. This role requires a strong understanding of affordable housing operations, state and federal compliance guidelines, landlord‑tenant law, and best practices in property management and asset stewardship.

Requirements

Bachelor’s degree in public or business administration, property management, social sciences or related field.
Three (3) years' experience in affordable housing, property management, or HUD-related housing programs.
Two (2) years of relevant supervisory experience.
Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
Skilled in coaching and supporting teams in both operational and compliance functions.
Strong organizational skills, with a demonstrated ability to prioritize, pay attention to details, manage, and complete multiple projects.
Proficiency with computers, property management software, Microsoft Office (Outlook, Teams, SharePoint, Excel), and data tracking systems.
Strong understanding of federal/state housing regulations, Fair Housing, Washington landlord‑tenant law, and property management best practices.
Ability to read, interpret, and implement complex regulatory requirements.
Strong communication, problem‑solving, and conflict‑resolution skills.
Valid driver’s license by the time of hire with good driving record.
Must provide own vehicle for travel and must maintain current auto insurance. Mileage will be reimbursed according to the current IRS mileage rate.
CPR and First Aid training certification (or willingness to complete training in first 6 months of employment).
Complete and maintain trainings for Fair Housing law and Washington State landlord/tenant law.

Nice To Haves

Experience with a Community Action Program or non-profit preferred.
Bilingual: English/Spanish.
HQS or equivalent inspection certification (preferred).

Responsibilities

Provide direct supervision, coaching, and professional development to Property Managers, Resident Maintenance Manager, and Resident Managers.
Foster a strength-based, supportive, and innovative culture among staff to provide excellent customer service to BMAC team.
Conduct regular one-on-one meetings and team meetings to communicate job requirements, monitor workload, and address challenges.
Regularly provides feedback and conducts annual performance evaluations; takes corrective action as needed in coordination with CFO and HR.
Facilitate professional development and staff training on best practices.
Assist with recruitment, hiring, and onboarding of new case management staff.
Ensure consistent, high‑quality property management operations across all BMAC‑owned and managed housing units.
Support staff with complex resident issues, escalations, and conflict resolution.
Monitor property performance metrics including occupancy, turnover, rent collection, unit readiness timelines, and customer satisfaction.
Collaborate with the Senior Director to ensure timely work order completion and preventative maintenance schedules.
Lead compliance functions, including adherence to federal, state, county, and funder housing requirements.
Maintain and update compliance systems, tracking tools, certifications, and reporting calendars.
Conduct internal audits of resident files, rent calculations, unit inspections, maintenance logs, and policy adherence.
Ensure all team members maintain required certifications (Fair Housing, WA landlord‑tenant law, HUD/HQS standards as applicable).
Serve as primary point of contact during site inspections from funders, auditors, and partner agencies.
Prepare reports, documentation, and data needed for audits, funder monitoring, and internal reviews.
Maintain accurate records related to compliance, property performance, and departmental operations.
Support grant reporting in collaboration with Senior Director and Fiscal.
Serve as operational back up to the Senior Director during absences.
Acquire working knowledge of the WX, HRGP and SHEAP programs to effectively support the Housing team.
Provide leadership support with budgeting, financial monitoring, purchasing, work planning, and staff development.
Support rollout of new housing initiatives, grant‑funded programs, and process improvements.
Participate in strategic planning for departmental growth and long‑term property needs.
Help maintain strong working relationships with community partners such as the Housing Authority, Commerce, utility providers, and local governments.
Performs other related duties as assigned