Assistant Director for Financial Aid
About The Position
The University of Lynchburg is seeking a full-time Assistant Director of Financial Aid in its Department of Enrollment. The role helps lead the administration of undergraduate financial aid and supports accurate, timely, and effective delivery of financial aid programs and services. It combines regulatory compliance, operational leadership, and student-centered service to support student success and the University’s enrollment goals. The Assistant Director works closely with Admissions, Student Accounts, and other campus teams to support recruitment, enrollment, and retention, while helping students and families understand their financial aid options. This is a fully on-site position based at the University of Lynchburg in Lynchburg, Virginia. Regular in-person campus presence is required, and the role is not eligible for remote work. The position may involve presenting material at occasional weekend or evening events.
Requirements
- Bachelor’s degree.
- 1–3 years of experience in financial aid administration or a related higher education function, with knowledge of federal, state, and institutional financial aid programs and regulations.
- Strong analytical, organizational, and problem-solving skills, with a high level of accuracy and attention to detail.
- Excellent communication and interpersonal skills, including the ability to explain financial aid policies, award packages, and affordability options to students and families.
- Ability to manage competing priorities, meet deadlines, maintain confidentiality, and exercise sound judgment.
- Proficiency with standard office applications and ability to use student information systems and financial aid software effectively.
- Ability to collaborate across departments to support student recruitment, enrollment, retention, and success.
Nice To Haves
- 3–5 years of experience in higher education financial aid services.
- Experience with Ellucian Colleague and Slate CRM systems.
Responsibilities
- Support the leadership and daily operations of Financial Aid, fostering a collaborative, service-oriented team and ensuring compliance with federal, state, and institutional regulations.
- Guide prospective and current students and their families through the financial aid process, explaining eligibility, award packages, scholarships, and affordability options.
- Partner with Admissions, the Registrar, Student Accounts, and other campus teams to support student recruitment, enrollment, and retention.
- Assist with student financial aid packaging, scholarship administration, budgeting, and related student inquiries, including high-level counseling for students and families.
- Present material at occasional weekend or evening events.
- Manage Virginia Tuition Assistance Grant (VTAG) certifications and assist with reporting requirements.
- Process Professional Judgement requests, Special Circumstances Appeals, Verifications, and SAP Appeals.
- Maintain current knowledge of financial aid regulations, policies, and best practices through ongoing professional development.
- Assist with testing, troubleshooting, and process improvements related to financial aid systems, including Ellucian Colleague.
- Perform other duties as needed to support effective delivery of financial aid services.
Benefits
- Generous paid vacation, personal days, and paid sick time.
- Family leave.
- Comprehensive insurance, including medical, dental, and vision.
- Retirement plans.
- Flexible spending account.
- Tuition remission.
- Life and long-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
