Assistant Director for Financial Aid Counseling

UNC-Chapel Hill • Chapel Hill, NC

4d

About The Position

The Office of Scholarships and Student Aid seeks a hard-working, caring, and collaborative Assistant Director for Financial Aid Counseling to support financial aid opportunities at UNC Chapel Hill. The position provides student-centered counseling on-site and through remote platforms, serving students throughout the financial aid process, including prospective student recruitment, aid applications and verification, and special circumstances. The Assistant Director also advises students on unique enrollment scenarios and makes emergency determinations, using sound judgment and timely decisions to help address students’ immediate needs.

The role manages a portion of need-based financial aid applications and requires a commitment to student success while upholding institutional and federal financial aid policies. The Assistant Director provides professional support to office leadership through feedback, suggestions, and committee involvement, and is responsible for 25% programmatic support in one or more functional areas to support the team and campus partner programs. The successful candidate will advocate for and care for students and families, identify and assess outreach opportunities, clearly explain complex situations, and work effectively with colleagues from varied backgrounds and perspectives.

Requirements

• Strong verbal and written communication skills.
• Experience delivering high-quality service in a high-volume, fast-paced office environment.
• Experience interpreting and explaining program policies and procedures; financial aid or college/university student services experience is preferred.
• Ability to manage multiple ongoing priorities.
• Ability to work independently and as part of a team in a professional manner.
• Excellent organizational skills and attention to detail.
• Strong commitment to helping others and providing friendly, outstanding service.
• Proficiency with Microsoft Office.
• Ability to make timely decisions and use sound judgment to support students.
• Commitment to student success and to following institutional and federal financial aid policies.

Nice To Haves

• Professional experience with college access or higher education is strongly preferred.
• Experience in financial aid or student services at a college or university.

Responsibilities

• Provide student-centered financial aid counseling on-site and through remote platforms.
• Support students throughout the financial aid process, including prospective student recruitment, aid applications and verification, and special circumstances.
• Advise students on unique enrollment scenarios.
• Make emergency determinations and timely decisions to help meet students’ immediate needs.
• Manage a portion of need-based financial aid applications while following institutional and federal financial aid policies.
• Provide professional support to office leadership through feedback, suggestions, and committee involvement.
• Provide 25% programmatic support in one or more functional areas in support of the team and campus partner programs.
• Identify and assess opportunities to support outreach efforts.
• Advocate for and support students and families, and explain complex situations clearly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed