Assistant Director for Clinical Services and Operations

Stony Brook University • Town of Brookhaven, NY

1d

About The Position

The Assistant Director for Clinical Services and Operations manages and optimizes clinical operations for Counseling and Psychological Services (CAPS), within Student Health, Wellness & Prevention Services. The role supports equitable case assignments, provider scheduling and service utilization, chart audits, data collection and reporting, and continuous quality improvement across main and satellite offices. It also contributes to strategic planning, service model development, and operational improvements that support student well-being and service delivery.

The position combines operational leadership with direct clinical care. The incumbent maintains an active caseload, provides walk-in crisis services, delivers culturally responsive counseling, and maintains accurate clinical documentation in accordance with applicable New York and federal requirements, accreditation standards, and CAPS policies. The role serves campuses including West, East (HSC), and Southampton, and may provide consultation and direct services during campus crises.

The incumbent oversees CAPS front desk operations and coordinates with Student Health Services on integrated staffing. They provide clinical and administrative supervision and training for staff clinicians and/or trainees, consult on complex cases and urgent mental health situations, and offer outreach and psychoeducational programming. The role requires collaboration with colleagues across Student Health, Wellness & Prevention Services and participation in Division and University activities. Evening and weekend work may be required at times. This is an essential position and may require reporting to or remaining at work during emergency campus operations.

Requirements

• For psychologists: Ph.D./Psy.D. (or foreign equivalent) from an APA-accredited clinical or counseling psychology program and New York State Licensed Psychologist status.
• For social workers: Master of Social Work degree (foreign equivalent or higher) and New York State Licensed Clinical Social Worker (LCSW) status.
• For licensed mental health counselors: Master of Mental Health Counseling degree or related discipline and New York State Licensed Mental Health Counselor (LMHC) status with diagnostic privileges.
• Three years of full-time experience providing mental health care in a college counseling environment.
• Experience leading clinical meetings, case conferences, or staff training programs.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management skills, with exceptional attention to detail.
• Ability to handle spontaneous work demands while undertaking projects that require planning.
• Resume/CV and cover letter must be included with the online application.
• Candidates requiring work visa sponsorship are not eligible for sponsorship for this position.

Nice To Haves

• Experience supervising professional staff.
• Experience as a manager or supervisor at a university counseling center.
• Experience with quality assurance processes and data-driven decision-making.

Responsibilities

• Optimize systems for smooth entry of new clients to CAPS services.
• Assist the Associate Director in overseeing provider schedules to optimize utilization of clinical services.
• Assist the Associate Director in monitoring and ensuring smooth, timely, and appropriate delivery of counseling and psychiatric services.
• Manage the case assignment process and ensure cases are distributed and absorbed efficiently and equitably.
• Oversee quarterly chart audits for compliance with documentation requirements, risk-management protocols, and quality-improvement benchmarks.
• Manage CAPS group programs.
• Support data collection, analysis, and reporting for leadership, accreditation bodies, and continuous quality improvement, including satellite offices as necessary.
• Contribute to strategic planning, service model development, and operational improvements that enhance student well-being and service delivery.
• Maintain an active caseload of individual, group, or couples counseling.
• Provide walk-in CAPS services to students with crisis-related issues.
• Deliver high-quality, culturally responsive clinical care aligned with CAPS standards.
• Maintain current, accurate clinical documentation consistent with New York and federal (FERPA) requirements, accreditation standards, and CAPS policies.
• Serve campuses including West, East (HSC), and Southampton.
• Provide consultation and direct services during campus crises, collaborating with campus partners as directed.
• Oversee CAPS front desk operations, including phone agent services, to provide high-quality, student-centered service.
• Support administrative processes that enhance access, efficiency, and operational excellence.
• Coordinate integrated front desk staffing with Student Health Services.
• Address unexpected scheduling changes and ambiguous logistical issues with composure and resourcefulness.
• Provide clinical and administrative supervision and training for staff clinicians and/or trainees.
• Offer clinical consultation to staff on complex cases, including guidance on hospitalization and other urgent mental health situations.
• Provide outreach and psychoeducational programming to promote mental health awareness and well-being in the campus community.
• Participate in professional learning and development opportunities, including classes, training, committees, and webinars.
• Attend and/or support Division of Student Affairs and University events, activities, and programs outside the unit or department.
• Perform other duties or projects as assigned, appropriate to rank and departmental mission.
• Participate in team meetings, share insights, and engage in collaborative decision-making within Student Health, Wellness & Prevention Services.

Benefits

• $4,150 UUP annual location pay, paid biweekly, in addition to base salary.
• The posting directs applicants to the university’s WHY WORK HERE page for information about total rewards, but does not detail specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager