Assistant Director Financial Aid

Loyola University

1d•Hybrid

About The Position

The Assistant Director of Financial Aid provides information and counsel to prospective and current students and/or parents, playing an instrumental role in the recruitment of prospective students. This position determines eligibility for and awards financial aid in accordance with Federal, state, and institutional policies, ensuring compliance with all relevant legislation, regulations, and policies. The role also manages programs and special projects as assigned by department leadership, and assists with communication, technology, and reporting.

Requirements

Bachelor's degree
At least 5 years of experience with financial aid or similarly related experience. Closely related experience could include, career counseling, non-profit roles involving financial assistance, higher education administration, admissions, and/or student affairs support services.
Ability to understand, interpret, and synthesize information from students/parents to effectively counsel
Ability to diffuse difficult and emotional situations
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Working knowledge of state program rules and regulations, as they pertain to financial aid in the State of Maryland
Working knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid
Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA)
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Colleague, Work day , Slate)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
All candidates must be eligible to work in the United States and complete employment eligibility verification by the first day of employment at Loyola University Maryland, as required by law (e.g., Form I-9). Unless explicitly stated otherwise in the job description or job advertisement, Loyola University Maryland does not sponsor employment visas for this position.

Nice To Haves

Master's degree
Experience and/or education may be substituted for requirements.

Responsibilities

Manages the federal, institutional, and private alternative loan programs, including application processing, origination, disbursement, and solving loan related issues.
Ensures successful transmission of data with the Department of Education, Loyola system(s) (Colleague, Workday, PowerFAIDS), private lenders, Perkins and Loyola University Loan system, and the National Student Loan Data System (NSLDS).
Exercises expert level knowledge of COD, DL tools, and reports to perform monthly and annual federal loan reconciliation in conjunction with the Student Administrative Services Office and the Department of Education.
Ensures all undergraduate R2T4 calculations and activities are compliant with federal regulations and completed within the federally mandated timeframe.
Manages system setup and processing of Federal loan disbursement acknowledgment for Federal Direct Loans and Parent/Graduate PLUS Loans.
Extracts and monitors all Federal loan related data for annual Financial Aid audit.
Manages undergraduate Financial Aid Self-Service Loan system setup.
Assists with setup and workflow for the Financial Aid Self-Service loan acceptance function.
Continues to manage loan acceptance workflow for all undergraduate students making annual updates and changes as required.
Continuously monitors the loan portion of self-service and making necessary revisions as needed.
Generates complex reports using internal University database systems.
Provide direct support to Associate Director Financial Aid Systems. Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Office of Financial Aid as needed.
Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement.
Assist in the management of technology and resources to streamline and improve processes, reporting and service to students.
Assist in developing and implementing plans and goals for the department.
Ensure compliance with regulations and internal policies.
Manage special projects or programs vital to the administration of financial aid.
Manage all aspects of a student caseload including file review and application processing, verification, award, appeals, and professional judgment in accordance with Federal, State, and Institutional guidelines.
Counsels prospective, new, and current students and parents in all matters concerning the financial aid process, including application procedures, packaging policies, terms and conditions of awards, alternative funding options individualizing information to the specific needs and situation of the student.
Advises students and parents concerning complex federal and private loan processing requirements specific to their loans.
Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state, and institutional requirements.
Respond to student and parent inquiries and concerns promptly and professionally.
Facilitate student problem resolution.
Perform all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.