Assistant Director, Financial Aid

Appalachian State University • Boone, NC

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About The Position

The primary purpose of the Office of Student Financial Aid is to assist students and families in securing the financial resources necessary to attend college. This unit’s major activities include assisting students in completing required applications and meeting eligibility guidelines for various financial aid programs, evaluating all requests for eligibility, and administering all scholarships, grants, loans, and student work programs that are available to Appalachian students.

Requirements

• A Bachelor’s degree from an accredited college or university.
• One year of general administrative experience involving public contact in a higher education setting.
• Strong customer service skills.
• Excellent oral and written communication skills.

Nice To Haves

• At least one year of financial aid experience at the level of counselor or higher.
• Master’s degree, especially in a related area such as higher education administration/leadership.
• Demonstrated knowledge and experience with best practices for serving diverse/underrepresented students.
• Experience with automated financial aid delivery systems (Banner/ FAMS / SCT).
• Familiarity with report writing tools, such as BRIO , PL/ SQL , or Web Focus.
• A highly organized individual who is able to multitask and is detail-oriented is extremely desirable.

Responsibilities

• Advises prospective and enrolled students, parents, and community members on all aspects of federal, state, institutional, and private financial aid.
• Determines eligibility for and awards financial aid to students in accordance with federal, state, institutional, and private guidelines, policies, rules, and regulations.
• Perform administrative functions relating to awarding, certifying, and establishing eligibility for various federal, state, and institutional financial aid programs.
• Provide support for university-wide online initiatives.
• Public speaking is often required in a variety of capacities.
• This position may involve supervision of permanent and/or temporary employees in one or more functional areas within the office.
• Review and enhance both written and visual forms of office communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level