Assistant Director, Financial Aid Operations and Processing
About The Position
Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth. Under the supervision of the Associate Director of Financial Aid Operations, the Assistant Director of Financial Aid Operations & Processing participates, coordinates, and monitors operations and processing activities within the Financial Aid Department. This position serves as a lead for the Financial Aid Counseling/Program Coordinator team and helps to establish operational direction and implements policy for the daily functions of the office. Furthermore, this position provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Requirements
- Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and three years of professional experience in one of the student services program areas required.
- Ability to communicate with an ethnically and culturally diverse campus community.
- Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
- Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Nice To Haves
- Prior experience in Financial Aid is preferred.
Responsibilities
- Provide oversight, direction, and coordination of workflow for operational and processing financial aid programming, while actively performing necessary tasks to support these programs.
- Provide leadership and oversight for financial aid operational and processing programming, as well as within the Financial Aid and Scholarships Department. Supervise financial aid counselor/program coordinators, coordinate workload to meet milestones, and help to build an effective team.
- Serve as a member of the Financial Aid Leadership Team, helping to craft policies and procedures for the department. Assist as needed to provide support and guidance for front-facing and backend activities. Other duties as assigned.
Benefits
- Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
- Health Coverage: A variety of medical, dental, and vision plans.
- Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
- Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
- Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
- Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
