Assistant Director, Event Operations

University of Denver•Quinte West, ON

2d•Hybrid

About The Position

The Assistant Director, Event Operations leads operational execution and event service delivery across CES managed venues. This role oversees operational strategy, staff supervision, vendor relationship management, and service delivery processes to ensure consistent, high-quality events aligned with university policies and client expectations. Primary responsibilities of this position include operational oversight of vendor partnerships and facility readiness for all venues. The Assistant Director coordinates closely with campus service providers and contracted vendors to maintain operational standards, support venue performance, and ensure seamless event execution. This position supervises Event Managers and plays a key role in establishing operational procedures, resolving complex event logistics, and maintaining service consistency across the CES portfolio. The Assistant Director reports to the Executive Director of Conference & Event Services and collaborates with campus partners to support both strategic events and high-volume conference operations. Due to the seasonal nature of conference programming, this role requires increased evening and weekend availability during peak summer months and participation in an on-call rotation.

Requirements

Bachelor’s degree or equivalent experience in marketing, communications, business, hospitality management, event management, or related field
Four to six years of experience in venue sales, conference services, hospitality sales, or related revenue-generating roles
Strong knowledge of event operations, logistics, and event execution management.
Demonstrated ability to supervise and mentor professional staff.
Experience managing vendor relationships and coordinating service providers.
Excellent organizational and project management skills with the ability to manage multiple events simultaneously.
Ability to identify operational challenges and implement practical solutions.
Strong interpersonal skills and ability to build relationships with clients, vendors, and campus partners.
Ability to remain calm and effective in fast-paced or high-pressure environments.
Strong written and verbal communication skills across stakeholder groups.
Ability to analyze operational processes and recommend improvements to increase efficiency.
Proficiency with Microsoft Office Suite and event management or scheduling software.

Nice To Haves

Master’s degree or equivalent experience
Six plus years of experience selling event venues or institutional facilities
Experience with CRM platforms, marketing automation tools, and web analytics
Experience with event management software
Working knowledge of Adobe Creative Cloud applications

Responsibilities

Direct operational standards for CES managed events and venues. Provide leadership and guidance to Event Managers to ensure consistent service delivery, compliance with policies, and successful execution of complex or high-profile events.
Establish and maintain operational procedures that support efficient event planning and execution. Evaluate workflows, documentation practices, and service delivery processes to identify opportunities for improved efficiency and client experience.
Manage relationships with contracted service providers including custodial, facilities, security, audiovisual, and other vendors to ensure venue readiness and consistent service standards.
Supervise Event Managers and support staff, providing coaching, training, and performance oversight. Foster a collaborative team culture and support staff development to ensure strong operational performance. Oversee hiring, onboarding, and on-going training for event staff.
Provide senior operational support for complex or high-profile events. Serve as a resource for staff during event execution and assist with resolving logistical challenges or client concerns.
Ensure accurate event documentation, contract records, and operational data within CES systems. Maintain coordination with campus partners and support reporting related to event activity and operational performance.