Assistant Director, Digital Services

BC Pensions • Victoria, BC

12d • CA$108,500 - CA$144,300 • Hybrid

About The Position

We are seeking an Assistant Director, Digital Services to join our team in Victoria, British Columbia, Canada. As the Assistant Director, Digital Services, you will provide strategic leadership, operational oversight, and people management to cross-functional teams that deliver and support critical digital and business solutions across the organization. You will foster a culture of innovation, accountability, continuous improvement and service excellence, ensuring your teams’ services, processes, and technologies meet the evolving needs of members, employers, and corporate stakeholders. You will be accountable for the quality and effectiveness of services provided by your teams, including building and continuously improving practice methodologies. Acting as a key liaison between business and IT, your teams will deliver solutions and operational support across Member, Employer, Retirement Management, Pension Administration/Operations, Corporate, and IT Services. You will lead team leads, business analysts and QA/tester and oversee the creation, implementation, and continuous improvement of branch practice areas, including business analysis, requirements management, testing, functional design, production, and operational support.

Requirements

• Eligibility for security screening.

Responsibilities

• Provide strategic leadership, operational oversight, and people management to cross-functional teams that deliver and support critical digital and business solutions across the organization.
• Foster a culture of innovation, accountability, continuous improvement and service excellence, ensuring your teams’ services, processes, and technologies meet the evolving needs of members, employers, and corporate stakeholders.
• Be accountable for the quality and effectiveness of services provided by your teams, including building and continuously improving practice methodologies.
• Act as a key liaison between business and IT, ensuring your teams deliver solutions and operational support across Member, Employer, Retirement Management, Pension Administration/Operations, Corporate, and IT Services.
• Lead team leads, business analysts and QA/testers.
• Oversee the creation, implementation, and continuous improvement of branch practice areas, including business analysis, requirements management, testing, functional design, production, and operational support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed