Director, Care & PACS Digital Services, NAOU
About The Position
The Coca-Cola Company is undergoing a digital transformation, moving towards a digital-first, data-driven enterprise to foster sustainable growth, accelerate market entry, and create new value. This role, Director, Care & Public Affairs, Communications Digital Services, North America Operating Unit, is pivotal in this transformation. It focuses on delivering technology, data, automation, and AI-enabled capabilities within the Care and PACS (Public Affairs, Communications, and Sustainability) domains. The position acts as a strategic partner to business leaders, translating enterprise digital goals into scalable solutions that improve stakeholder experiences, operational efficiency, decision-making, and value realization. The successful candidate will lead the strategy, roadmap, prioritization, and delivery of digital products and services for customer care, consumer engagement, public affairs, communications, sustainability, and reputation management. Collaboration with global digital teams, operating units, platform teams, and business stakeholders is essential to ensure alignment with enterprise architecture, governance, and business outcomes. This role requires a blend of business acumen, digital product leadership, data literacy, and change leadership to establish digital and AI as competitive advantages within the North America Operating Unit.
Requirements
- Bachelor’s degree in Information Technology, Business, Engineering, Data Analytics, Digital Transformation, or a related field.
- 10+ years of experience leading digital, technology, product, transformation, or business capability initiatives within complex global organizations.
- 5+ years of experience partnering with senior business leaders to define and deliver strategic digital roadmaps and business outcomes.
- Experience managing digital product portfolios, technology programs, or enterprise capability transformations supporting customer, communications, sustainability, or corporate functions.
- Demonstrated ability to translate complex business challenges into scalable digital, data, automation, and AI solutions.
- Strong knowledge of product management, agile delivery methodologies, value realization, and digital operating models.
- Experience leveraging analytics, reporting, and performance measurement frameworks to drive business decisions and continuous improvement.
- Proven ability to influence stakeholders across highly matrixed organizations without direct authority.
- Strong understanding of enterprise technology platforms, data ecosystems, integration principles, and digital governance practices.
- Experience driving organizational change, user adoption, and capability transformation initiatives at scale.
- High level of digital fluency, including practical understanding of artificial intelligence, automation, and emerging technologies.
- Excellent communication, collaboration, strategic thinking, and executive engagement skills.
- Demonstrated ability to balance innovation, business priorities, risk management, and operational execution.
- Commitment to fostering inclusive, collaborative, and growth‑oriented ways of working.
- Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Lead the digital services strategy and roadmap for Care and Public Affairs, Communications & Sustainability capabilities across the North America Operating Unit.
- Partner with business stakeholders to identify opportunities where data, automation, digital platforms, and AI can improve business outcomes, efficiency, responsiveness, and stakeholder engagement.
- Translate business priorities into product portfolios, digital initiatives, and capability roadmaps aligned to enterprise transformation objectives.
- Drive end-to-end delivery of digital products and services, ensuring solutions are scalable, secure, user-centric, and capable of delivering measurable value.
- Champion AI-enabled innovation and advanced analytics capabilities that improve decision making, stakeholder insights, communications effectiveness, sustainability reporting, and service performance.
- Establish performance metrics, value realization frameworks, and outcome measurements to ensure digital investments contribute to growth, productivity, and operational excellence.
- Collaborate with cross-functional digital teams, enterprise platforms, data organizations, and external partners to accelerate capability delivery and adoption.
- Lead prioritization discussions across competing business demands while balancing enterprise standards, local market requirements, risk considerations, and business value.
- Promote modern product management practices, agile delivery methods, and data-driven decision making across supported functions.
- Ensure digital solutions comply with governance, security, privacy, and regulatory requirements while advancing enterprise transformation goals.
- Drive adoption, stakeholder engagement, and organizational readiness activities that enable successful implementation and sustained business impact.
- Provide thought leadership on emerging technologies, digital trends, and evolving stakeholder expectations relevant to Care and PACS functions.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
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What This Job Offers
Job Type
Full-time
Career Level
Director
