Assistant Director, Campus Visit Experience & Enrollment Event Management - Enrollment Management

Duquesne University•Pittsburgh, PA

4d•$44,000 - $48,000•Onsite

About The Position

Reporting to the Director of Campus Visit Experience and Enrollment Event Management, the primary purpose of this position is to lead and manage the visit experience for prospective students and their families to the University. The Assistant Director of Student Ambassadors and Event Operations oversees visit technology (Slate CRM), prospective student campus tours, enrollment events, all virtual events, and manages the Duquesne Ambassador team.

Requirements

Bachelor’s degree from an accredited educational institution.
Minimum of 1 year experience in admissions or student services at the college/university level.
PA Driver’s license in good standing.

Nice To Haves

Experience managing student ambassador groups, event planning, and working within a CRM.
Bachelor’s degree in Education, Business, Public Relations, Communications, or Marketing preferred.
Master’s degree from an accredited educational institution preferred.
Demonstrated planning and organizational skills to accommodate multiple priorities.
Exceptional leadership, customer service, interpersonal and communication skills, both oral and written.
Effective public speaking and presentation skills.
Excellent analytical and problem-solving skills with the ability to prioritize work.
Strong technology skills with proficiency in Microsoft Office Suite; experience with Banner, Slate, social media and integrated database preferred.
Ability to think strategically and work in a diverse environment both independently and as part of a team.
Ability to lift prospective student marketing materials (~30 pounds) and travel independently.
Ability to maintain a high energy level with an enthusiastic, positive approach creating an excellent rapport with prospective students and their parents, team members and other departments within the University community.
Professional demeanor with the ability to deal with people in a courteous and tactful fashion regardless of circumstances.
Ability to work additional hours and weekends during peak recruitment periods.
Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills.
Ability to establish and maintain effective relationships with diverse populations, including students, faculty, scholars, and staff with sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

Responsibilities

Supervises and manages approximately 40 student ambassadors per term. Supervision includes planning, assigning, scheduling and reviewing work, ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have the responsibility for making these decisions.
Serves as a liaison between the Campus Visit Team and other departments, such as Student Affairs, Athletics, and Academic Departments, to ensure that all campus visit programs are aligned with the university's strategic goals and objectives. Liaises directly with school enrollment personnel to develop, implement, and continuously evaluate for effectiveness their programming for prospective and admitted students.
Manages all aspects of virtual visit programming. This includes but is not limited to, the parent/supporter series, financial aid discussions, admissions ask us anything, student life events, ambassador panels, and residence life/dining sessions.
Manages and allocates a $2,000 revolving budget limit on procurement card expenditures to appropriate budget accounts in Chrome River. Manages an approximate budget of $8,000 for student ambassador needs. Manages the student ambassador labor budget (at least $65,000 per year).
Assists with and participates in all special admission events such as DUQ Days, Counselor Visits, Admitted Student Days, etc.
Travel is required for this position.
Performs other related duties as assigned to support the functions of a dynamic team-oriented environment.
Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.
Completes other duties as assigned.