Assistant Director, Austin Convention Center - Sales & Marketing

City of Austin•Austin, TX

1d•Onsite

About The Position

Under general direction of the Director, exercises independent judgment and is responsible for the management, operations, marketing and usage of the City's public event and parking facilities, including administrative and support functions. The primary focus of the Assistant Director is the management of the day-to-day operations of the City's public event and parking facilities, including administrative and support functions. Supports the Director in contract and operational management of shared usage facilities. Assist the Director in development of department annual budget. Assist the Director in establishing and managing fees and revenues for facility usage, including rates to be paid for lease or rental of the facilities, concessions, parking, etc. Assist the Director in management of contractors and subcontractors. Mentors and coaches staff to identify areas in need of improvement. Suggests methods for improvement and monitors employee’s progress in these areas. Direct supervision of Convention Center Division and Business Unit Managers. Maintains responsibility for dissemination of information to and from staff in an open and honest manner, which encourages discussion to foster understanding of the information. Disseminates city and departmental policies, procedures and guidelines to staff and accepts responsibility for their consistent application throughout the organization. Evaluates employee job performance based on departmental expectations on a regular basis providing feedback based on their evaluations and suggest methods for improvement. Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Requirements

Bachelor's degree in Business/ Administration Public Administration, or related field plus a minimum of seven (7) years’ experience in a managerial capacity in a convention center, public assembly/event facility or other related facility/industry.
One (1) additional year of experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years.
Knowledge of convention and trade show industry and of facility management.
Knowledge of practices and principals relative to leadership, management and supervision.
Knowledge of scheduling techniques.
Knowledge of modern budgeting and personnel management practices.
Skill in strategic planning.
Skill and proficiency in establishing and maintaining open and honest communication with City and department staff and employees.
Skill in providing direction for employees to ensure efficient customer service.
Skill in the application of supervisory and management practices.
Skill in providing feedback to employees in a positive and constructive manner.
Skill in training, mentoring and coaching staff.
Skill in management of emergency-related incidents.
Skill and proficiency in the basic use of personal computers and productivity applications such as word processing, database management, and presentation and spreadsheet software.
Skill in operations forecasting and grand strategy design and implementation.
Skill in projecting, long range goals for facility usage, revenues, and expense.
Skill in establishing and maintaining effective working relationships with City officials, representatives of business and governments, City employees and the general public.

Nice To Haves

Experienced servant leader with a clear, future focused approach to improving both sales growth and marketing at the Austin Convention Center.
Ability to rebuild and enhance the marketing function so it can deliver high quality external marketing that drives demand, while also improving internal communication that supports staff alignment and reinforces the organization’s reputation.
Ability to bring sales and marketing together as a unified, accountable team with clear goals and measurable outcomes.

Responsibilities

Management, operations, marketing and usage of the City's public event and parking facilities, including administrative and support functions.
Management of the day-to-day operations of the City's public event and parking facilities, including administrative and support functions.
Contract and operational management of shared usage facilities.
Development of department annual budget.
Establishing and managing fees and revenues for facility usage, including rates to be paid for lease or rental of the facilities, concessions, parking, etc.
Management of contractors and subcontractors.
Mentoring and coaching staff to identify areas in need of improvement.
Suggesting methods for improvement and monitoring employee’s progress in these areas.
Direct supervision of Convention Center Division and Business Unit Managers.
Dissemination of information to and from staff in an open and honest manner, which encourages discussion to foster understanding of the information.
Disseminating city and departmental policies, procedures and guidelines to staff and accepting responsibility for their consistent application throughout the organization.
Evaluating employee job performance based on departmental expectations on a regular basis providing feedback based on their evaluations and suggesting methods for improvement.
Full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.