Assistant Director, Athletics IT

University of Iowa•Iowa City, IA

6d•Onsite

About The Position

The University of Iowa Department of Athletics seeks applications for an Assistant Director, Athletics IT. This is a full-time (probationary and FLSA-exempt) position which includes full University benefits. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 250 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy.

Requirements

A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support.
Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
Experience supporting Windows and Apple personal computers and laptops.
Experience supporting printers, multi-function devices and personal mobile computing devices (smartphones, tablets, etc.).
Knowledge of and the ability to use summarization and simplification techniques to explain complex technical concepts in simple clear language appropriate to the audience.
Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
Ability to effectively communicate technical information, both orally and in writing, with other technical and non-technical staff, including peers, content providers, designers, workgroups, managers, and general customers.
Knowledge of current web standards (for HTML, CSS, AJAX, CMS, etc.) and demonstrated skill employing these in creating standards-compliant web pages.
Professional experience working effectively with individuals from a variety of backgrounds and perspectives, demonstrating strong interpersonal skills and ability to build trusting relationships.
Ability to effectively present information and respond to questions from groups, peers or managers, and general customers.
Experience managing workstations using SCCM, Casper or other desktop management tools and strategies.
Ability to routinely move, carry and transport computer equipment up to 50 pounds.
Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.

Nice To Haves

Experience in an Intercollegiate Athletics environment.
Demonstrated ability to work on a variety of projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment.
Familiarity working with Drupal 7/8, WordPress Platform and/or other Content Management Systems – Highly desirable.
Knowledge and/or certificate in IT Infrastructure Library (ITIL) foundation concepts.

Responsibilities

Designing, installing, and maintaining computer systems across Athletic departments.
Managing IT operations such as software updates, security patches, and hardware support.
Tracking inventory for software and hardware.
Training staff and coaches in PC and Mac environments.
Supporting game-day operations to ensure seamless technology functionality during events.
Designing, implementing, and maintaining secure web applications in collaboration with sports teams and departments, under the direction of the Athletics IT Director overseeing the development lifecycle to enhance Iowa Athletics’ digital presence.
Strong problem-solving skills, adherence to UI/ITS policies, and effective communication with non-technical users are essential for success in this role.