Assistant Director, Advancement Operations

La Salle University Applicant Site • Philadelphia, PA

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About The Position

The Assistant Director of Advancement Operations plays a crucial role in supporting and enhancing advancement efforts at La Salle University. This position is integral to managing and optimizing the use of Salesforce for advancement operations, ensuring data integrity, and providing insightful reporting and analysis to bolster the University’s fundraising and alumni engagement initiatives. The Assistant Director will serve as the Salesforce CRM system administrator responsible for establishing data policies, managing user access and permissions, integrating the CRM with other systems, and overseeing data quality and security. They will provide comprehensive support to the University Advancement team by designing and delivering a range of reports and dashboards that offer transparency into fundraising activities, campaign planning, and stewardship efforts. This includes tracking fundraising metrics and generating detailed reports for colleagues, senior administrators, and board members. The Assistant Director will also contribute to prospect research activities by helping to maintain accurate alumni and donor records and collaborating with major gift officers as their portfolios are developed.

Requirements

• Bachelor’s degree; equivalent work experience will be considered.
• Minimum of 1-3 years of experience in advancement operations, data management, programming, database administration or a related role in a data-processing work environment.
• Experience gained as a prospect researcher or development associate will be considered, as will experience in a sales support role within a for-profit setting.
• Superior technical proficiency in Microsoft Office Excel, Word, Outlook, PowerPoint; Salesforce, Banner or similar customer relationship management software; and the willingness to learn new technologies such as SQL and Argos.
• Aptitude for research, data mining, and targeted queries; ability to think strategically and analytically to translate data into actionable insights.
• Ability to follow detailed procedures for processing; recognize when procedures or records need updating with a high level of accuracy, attention to detail, and confidentiality; and work independently.
• Ability to recognize missing details needed for requests and take initiative in seeking answers to eliminate or mitigate potential problems.
• Demonstrated success working in a dynamic, high-paced environment with the ability to manage multiple tasks with short deadlines.
• Able to provide clear and actionable instruction to colleagues, offering assistance and training as needed.
• Demonstrated ability to relate well to individuals from diverse backgrounds.
• Team player with strong communication and customer service skills.
• Knowledge of and commitment to the mission of La Salle University.

Responsibilities

• Serve as the Salesforce CRM system administrator responsible for establishing data policies, managing user access and permissions, integrating the CRM with other systems, and overseeing data quality and security.
• Provide comprehensive support to the University Advancement team by designing and delivering a range of reports and dashboards that offer transparency into fundraising activities, campaign planning, and stewardship efforts.
• Track fundraising metrics and generate detailed reports for colleagues, senior administrators, and board members.
• Contribute to prospect research activities by helping to maintain accurate alumni and donor records.
• Collaborate with major gift officers as their portfolios are developed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level