Access Services - Assistant Director

University of Arkansas System•Little Rock, AR

5d•Onsite

About The Position

The Assistant Access Director manages the day-to-day operations of an Access unit within ICE. Responsible for unit performance that meets or exceeds the unit standards; reports directly to Access Director and will comply with all ICE and UAMS policies; will ensure that direct and indirect reports comply as well. Position will serve as an advocate for enhanced performance within the unit. Position supervises staff and ensures all Office of Human Resource policies and regulatory guidelines are followed and is responsible for ensuring unit provides the highest level of customer service.

Requirements

Bachelor’s Degree, or equivalent experience.
An additional four (4) years of experience in patient scheduling, registration, and/or billing may be substituted in lieu of degree.
Five (5) years of experience in healthcare patient scheduling, registration, and/or billing.
Two (2) years of supervisory/leadership experience.
Displays exceptional supervisory, communication, interpersonal and collaborative skill.
Persons must have proof of legal authority to work in the United States on the first day of employment.

Responsibilities

Directs daily operations of the unit to include assigned scheduling, registration, and/or authorization for an area with 24/7 patient care services and responsibilities.
Schedules staff to meet departmental needs and prioritizes workload daily; adjusts staffing model as needed to ensure adequate coverage.
Monitors staff performance through various methodologies including monthly quality/productivity audits and establishes performance standards in collaboration with the department director.
Identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted.
Accepts ownership for initiating new or enhanced process improvement projects once sanctioned by the department director and ensures all departmental and campus policies are followed within the unit.
Responsible for staff hiring, new employee onboarding, employee evaluations, and annual training; facilitate staff development, and provides employee coaching and progressive discipline when necessary.
Promotes teamwork and role models to the core concepts of PFCC.
Personally reviews all unit patient complaints and actively seeks resolution and/or service recovery.
Monitors patient satisfaction benchmark tools and in conjunction with the department director, develops action plans accordingly.
Demonstrates knowledge of individual responsibility and ensures staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards.
Employee develops annual personal goals with the director and seeks out continuing education with regard to regulatory changes and industry standards.
Maintains professional and technical knowledge.
Perform other duties as needed.
Will serve on appropriate Access taskforces and workgroups; remain up-to-date on specific issues/solutions for registration at a local, state, and federal level; maintain responsibility for overseeing all of the areas assigned functions, team building, and employee development.
Will work jointly with clinical and medical staff to ensure the availability, quality, and effectiveness of services.
The assistant access director is responsible for being available during EPIC scheduled downtimes and should stay well-informed of CSN availability and appropriate use.
The Assistant Access director is accountable to provide adequate disaster planning to include mock drills for frontline staff on a quarterly basis; will provide routine engagement supporting team members of all shifts, requiring extended-hours accountability.
Will ensure adequate staffing coverage is maintained throughout hours of operation; will review patient complaints and actively seek service recovery.