Assistant Director, Academic Services

University of Chicago•Chicago, IL

1d•$58,000 - $65,000•Hybrid

About The Position

The Assistant Director of Academic Services has a primary focus of academic advising and administrative support for Booth students. The Assistant Director works directly with students, faculty and staff in Hyde Park and at the downtown Chicago campus. This individual is responsible for ensuring a successful program experience for all students. The Assistant Director has responsibilities at the Hyde Park and downtown Chicago campuses. This position is not eligible for employer-sponsored employment authorization.

Requirements

College or university degree in related field.
Knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Nice To Haves

Bachelor’s degree.
Master’s in academically related field.
Responsible and progressive experience in higher education with a focus in academic advising.
Technical and data analysis skills.
Strong understanding of graduate degree programs and curricula.
Proven outstanding interpersonal skills that encourage teamwork, engagement and trust with students, faculty and other Chicago Booth offices required; ability to balance empathy with consistent application of policies/procedures; excellent written, verbal, and listening skills.
Prioritize and work independently with initiative to meet deadlines and solve problems.
Excellent attention to detail, strong organization.
Demonstrate good judgment and work effectively during seasonal high volume.
Maintain and safeguard student confidentiality.
Handle multiple detailed tasks/projects simultaneously and meet strict deadlines with frequent interruptions.
Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty and corporate contacts in a multitude of communication methods, including in person, email, and phone.
Professional demeanor, including tact, discretion, and a customer service-oriented approach.

Responsibilities

Advises students on the curriculum, course selection, and schedule planning; and helps manage career and professional trade-offs throughout their program of study.
Communicates policies, and administrative and academic requirements, to ensure successful progression to degree completion.
Advises students in managing personal, professional, and academic challenges that impact academic performance and progress.
Manages a portfolio of academic support responsibilities and their administrative processes.
Develops and provides content support for academic advising through videos, websites, and email.
Supports online advising tools, including the Program of Study Tool, the bidding system, Slate student success, and curriculum web pages.
Delivers area-specific presentations to current and incoming students.
Works directly with faculty to develop advising content and course recommendations.
Liaise between students, faculty, and other Chicago Booth programs, centers, and support units.
Supports students with disability accommodation, including proctoring exams; and assists with student intake, short-term, and unique disability management.
Completes special or seasonal projects and performs additional duties as assigned.
Conducts regular meetings with students to discuss academic programs, choice of major, academic progress and career goals. Facilitates students' progress towards the degree.
Advises students with minor academic difficulties and counseling while responding to queries from faculty, staff and parents.
Performs other related work as needed.