Assistant Direct Care Service Manager
About The Position
The Assistant Direct Care Service Manager (Assistant Lead Supervisor) supports the Direct Care Service Manager in managing and overseeing the Youth Care Worker (YCW) Department. The role helps ensure smooth program operations, with particular support during evening, overnight, and weekend shifts. It includes providing hands-on assistance on the floor and addressing day-to-day operational needs. The position reports directly to the Lead Supervisor. The Assistant Direct Care Service Manager supports shift oversight, staff supervision and development, recruitment and training, scheduling coordination, communication across shifts, and compliance with safety, licensing, and regulatory requirements. The role also supports youth activities, incident documentation, emergency response, and collaboration with internal program departments. On-call availability and flexibility to work extended hours, weekends, and holidays are required.
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in child welfare, youth care, or a related field.
- Must be at least 21 years old.
- Flexible schedule, including evenings, weekends, and holidays.
- Cleared tuberculosis test results.
- Must pass a drug test.
- Must provide proof of required vaccinations.
- Must clear background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background checks.
- Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
- Valid driver's license and eligibility to drive as required to facilitate program services.
- Strong leadership and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to mentor and guide staff in a high-stress environment.
- Commitment to trauma-informed care and child advocacy.
- Ability to multitask and adapt to changing situations.
- Strong organizational and time-management skills.
- Strong computer skills, including Microsoft Office, Google Workspace, and Google Drive, and ability to learn new software.
- Proficient in reading, interpreting, and applying partnered federal agency policies and procedures.
- Ability to lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, and up to 50 pounds infrequently.
- Ability to stand or walk for 50% of the day and sit for 50% of the day.
- Ability to bend, stoop, reach, and grasp as necessary.
- Ability to provide First Aid and CPR.
- Ability to perform physical holds as instructed in CPI training.
Nice To Haves
- Associate's or Bachelor's degree.
- Supervisory or leadership experience.
- Bilingual in English and Spanish.
Responsibilities
- Provide direct support to the Lead Supervisor in managing the YCW department.
- Assist with shift oversight, appropriate staff-to-youth ratios, and regulatory compliance.
- Maintain an on-site presence and engage with youth and staff to support a safe, positive environment.
- Guide and support Shift Supervisors and YCWs, particularly during challenging situations.
- Help coordinate and implement recreational outings, special events, and holiday celebrations.
- Assist with YCW recruitment, onboarding, ongoing training, and development of training materials.
- Support training sessions and mentor Shift Supervisors in leadership and operational skills.
- Facilitate regular check-ins and meetings with Shift Supervisors regarding employee performance, schedules, and operational concerns.
- Coordinate scheduling adjustments, callouts, and time-off requests, and collaborate with the Lead Supervisor on communication across shifts.
- Monitor program operations on the floor and provide immediate support as needed.
- Ensure staff follow safety, compliance, and licensing protocols.
- Provide hands-on assistance during emergencies, evacuations, and crises.
- Support incident documentation and reporting.
- Communicate with Youth Care Workers, Case Management, the Clinical Department, and Program Directors.
- Collaborate with internal departments to support effective service delivery and operational efficiency.
- Provide on-call support as needed and work extended hours, including weekends and holidays.
- Perform other tasks and responsibilities as assigned by supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
