Assistant Dining Room Supervisor

Masonicare Corp•Wallingford, CT

10d•$18 - $24•Onsite

About The Position

The Assistant Dining Room Supervisor is responsible for quality assurance in the dining room. The role creates and maintains staff schedules, monitors waitstaff compliance with dining standards, and oversees sanitation in kitchen operations. The supervisor also serves tables, supports resident satisfaction, trains waitstaff, coordinates service assignments, and performs administrative duties as assigned by the Director or Assistant Director.

Requirements

High school diploma or GED.
Some waitstaff and supervisory experience.
Strong organizational skills.
Professional demeanor.

Responsibilities

Maintain adherence to posted schedules and follow procedures for requesting days off, calling out, and reporting to work on time.
Follow proper time-clock procedures to ensure an accurate record of hours worked.
Report to work in appropriate attire and maintain a clean, professional appearance.
Follow safe food-handling and sanitation guidelines.
Treat customers, visitors, and coworkers with courtesy and respect; handle customer issues professionally and use available options to resolve them.
Wait on tables, take resident orders, and serve professionally while handling multiple tasks.
Know menu items and communicate information about menu items, special functions, and resident issues to waitstaff.
Check dining rooms before meals to ensure tables are correctly set and clean.
Check dining rooms after meals to ensure areas are cleared, cleaned, and reset correctly.
Assist with interviewing and recommending personnel for vacant positions.
Participate in employee disciplinary matters.
Create and maintain the schedule for Pond Ridge Dining Services staff.
Delegate stations and pre-meal and post-meal assignments, ensure work is completed properly, and maintain a prompt, efficient, and courteous workflow.
Instruct and train new waitstaff in appropriate procedures.
Discuss menus with waitstaff before each service and address their comments, questions, and concerns about the menu and service.
Monitor waitstaff activity in the kitchen and dining rooms to support smooth workflow and proper plating.
Perform administrative duties as assigned by the Director or Assistant Director.
Ensure waitstaff follow safe and sanitary procedures during service and setup.
Take appropriate procedural steps and make adjustments following complaints.
Interact effectively with younger waitstaff and older residents while maintaining a pleasant personality and calm focus.
Report safety issues and equipment malfunctions to supervisors.
Ensure proper food handling and handwashing, and proper sanitation of trays, work areas, and equipment.
Attend required mandatory in-services.
Perform other duties as assigned.