Assistant Dining Manager

The Ohio State University • Columbus, OH

3d • $18 - $23 • Onsite

About The Position

The Assistant Dining Manager assists in managing a university dining unit with service styles that may include a traditional cafeteria, grab-and-go service, retail, or a convenience store. The operation serves approximately 2,500 students, staff, and guests daily. This position manages food production and service, procurement and inventory, customer relations, and service quality. It supervises full-time employees and part-time student employees, including student managers, and supports the student personnel program. The role is located at Curl Market and supports Marketplace operations serving items such as subs, custom burritos, custom pasta bowls, sushi, yogurt, and fruit. The market also has a seasonal patio serving pizza and burgers.

The manager ensures meals meet prescribed standards; oversees food quality and quantities; orders products; takes inventories; inspects incoming food and supplies; and orients, trains, and coaches student employees in facility operations. The role also trains staff to meet customer-service standards and has closing responsibilities. Work includes varying shifts, weekends, special events, and holidays as business needs dictate. The scheduled workweek is 40 hours.

Requirements

• High school diploma or GED.
• Four years of relevant experience, including 1–3 years of experience in food-service management or a related field.
• Excellent customer-service skills.
• Ability to read and interpret documents such as receipts, safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 50 pounds.
• Successful completion of a background check.

Nice To Haves

• Associate’s degree in hospitality management or a related field.
• Six years of relevant experience.
• Knowledge of ServSafe Sanitation guidelines or a similar food-handler program.
• Experience working with HACCP principles.
• Excellent verbal and written communication skills.
• Experience managing Classified Civil Service employees, bargaining union-member employees, and student staff.
• Knowledge of computerized ordering systems.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Assist in managing a university dining unit and its food-service operations.
• Manage food production and service for students, staff, guests, and special groups.
• Procure and maintain inventory of food and related goods; order products and take inventories.
• Supervise service and customer relations and ensure prompt, effective, and courteous service.
• Ensure meals are served according to prescribed standards and oversee the quality and quantity of food produced.
• Supervise inspection of incoming food and supplies.
• Orient, train, and coach student employees in facility operations.
• Supervise and train staff according to customer-service standards.
• Manage student managers and the student personnel program.
• Supervise 10–15 full-time employees and up to 300 part-time student employees.
• Perform closing responsibilities and work weekends, varying hours, special events, and holidays as business needs dictate.

Benefits

• Medical, dental, and vision coverage beginning on the first day of employment.
• Paid time off.
• Holiday pay.
• OPERS retirement.
• Tuition assistance for the employee and dependents.
• Public service loan forgiveness.
• Premium pay may be available to employees who work a minimum of four consecutive hours after 3:00 pm.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED