Assistant Department Manager (Installation Materials)

Floor & Decor • San Gabriel, CA

2d • Onsite

About The Position

The Assistant Department Manager for Installation Materials is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role helps direct department operations, merchandising, pricing, inventory processing, and customer assistance while following company procedures and core values.

The position works in a warehouse environment with moving vehicles and moderate to noisy conditions. It involves frequent standing, walking, reaching, climbing or balancing, and bending, kneeling, crouching, or crawling, as well as handling and moving merchandise. The role requires exerting 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
• Ability to use hands and fingers to handle or feel objects; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Completion of Industrial Truck (forklift) proficiency testing and certification.

Responsibilities

• Act in a manner consistent with the company’s core values and safe-lifting procedures.
• Demonstrate and teach the company’s retail philosophy, including People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service, and complete required product specialist certification courses.
• Demonstrate understanding of merchandise and installation; maintain department merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management and direct or assist merchandise processing to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers courteously and help with product questions and selections.
• Process customer purchases, refunds, and exchanges according to established procedures, including using the point-of-sale system and following cash, check, and charge-card acceptance guidelines.
• Present how-to classes to customers.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays and create price tags and merchandise signs as needed.
• Maintain the integrity and reputation of company operations and comply with policies and procedures, including handling confidential information and payments appropriately.
• Contribute to a safe and secure environment for associates, customers, business partners, and company property.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED