Assistant Department Manager (Installation Materials)

Floor & Decor • Brookfield, WI

4d

About The Position

The Assistant Department Manager (Installation Materials) trains and develops Product Sales Specialists and helps ensure customers receive exceptional service and product information. The role directs associates, supports department merchandising and inventory operations, and assists customers throughout their shopping and checkout experience.

The position requires working in a warehouse environment where employees may be exposed to moving vehicles and moderate to noisy conditions. Physical demands include frequently standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. The role also requires using hands and fingers to handle or feel objects and exerting force to lift, carry, push, pull, or otherwise move objects: 30–60 pounds occasionally, 20–30 pounds frequently, and up to 20 pounds constantly.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to meet the stated physical demands of the position.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Understand and comply with the company’s safe lifting practices and standard operating procedures.
• Understand and teach the company’s basic retail principles: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Direct Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Understand merchandise and installation products.
• Maintain the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers courteously and helpfully; assist with product questions and selections.
• Process customer purchases using the point-of-sale system and handle refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED