Assistant Department Manager (Installation Materials)

Floor & Decor • Omaha, NE

12d

About The Position

The Assistant Department Manager (Installation Materials) is responsible for training and developing Product Sales Specialists and helping ensure customers have a positive shopping experience through exceptional customer service and product information. The role supports department operations, including merchandising, pricing, inventory communication, and merchandise processing, while guiding associates and assisting customers with product selection and transactions.

The position requires working in a warehouse environment with moving vehicles and moderate to noisy conditions. It includes frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. The employee must be able to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to meet the stated physical demands, including lifting, carrying, pushing, pulling, or otherwise moving objects.
• Ability to complete Industrial Truck (forklift) proficiency testing and certification.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Understand and comply with the company’s safe lifting practices and standard operating procedures.
• Demonstrate and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing, and organization of the department.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously.
• Assist customers with product questions and selections.
• Process customer transactions at checkout using the point-of-sale system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED