Assistant Department Manager (Wood)

Floor & Decor • Countryside, IL

5d • Onsite

About The Position

The Assistant Department Manager (Wood) is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to Product Sales Specialists and helps maintain the department’s merchandise, pricing, and organization. It also involves assisting customers, processing sales and returns, and supporting inventory and merchandise movement.

The position works in a warehouse environment where moving vehicles are present and noise levels are typically moderate to noisy. Physical requirements include occasionally exerting 30–60 pounds of force, frequently exerting 20–30 pounds, and constantly exerting up to 20 pounds to move objects. The employee often handles or feels objects and frequently stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Follow and demonstrate understanding of the company’s safe lifting practices and standard operating procedures.
• Demonstrate and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the department’s overall merchandising, pricing, and organization.
• Communicate standard operating procedure direction and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously, and assist with product questions and selections.
• Process customer purchases at checkout using the point-of-sale system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED